DEUNA
Fintech • SaaS • eCommerce
DEUNA is a company that provides a unified payments platform designed to simplify global payments and boost next-generation commerce. It offers a single integration to manage hundreds of payment solutions, facilitating geographical expansion and enhancing transaction efficiency. DEUNA's platform provides features like no-code payment orchestration, centralized payment reconciliation, and advanced insights for strategic decision-making. The company focuses on delivering seamless checkout experiences, improving transaction approval rates, and increasing online sales for its clients.
51 - 200 employees
💳 Fintech
☁️ SaaS
🛍️ eCommerce
💰 $30M Series A on 2022-07
Technical Account Manager
June 24
🗣️🇪🇸 Spanish Required
DEUNA
Fintech • SaaS • eCommerce
DEUNA is a company that provides a unified payments platform designed to simplify global payments and boost next-generation commerce. It offers a single integration to manage hundreds of payment solutions, facilitating geographical expansion and enhancing transaction efficiency. DEUNA's platform provides features like no-code payment orchestration, centralized payment reconciliation, and advanced insights for strategic decision-making. The company focuses on delivering seamless checkout experiences, improving transaction approval rates, and increasing online sales for its clients.
51 - 200 employees
💳 Fintech
☁️ SaaS
🛍️ eCommerce
💰 $30M Series A on 2022-07
📋 Description
• About DEUNA 🧡 • DEUNA is a rapidly growing startup revolutionizing global commerce with ATHIA, our AI-powered orchestration and payments platform. • You will be the primary technical point of contact for our merchants after their initial go-live. • Help monitor technical health, support incident management, and guide merchants through technical evolutions. • Make sure every merchant is operationally stable, technically satisfied, and successful on our platform. • Proactively monitor merchant technical health and manage technical incidents. • Collaborate closely with Product and Engineering to solve technical issues.
🎯 Requirements
• 3+ years in Technical Account Management, Merchant Support, Solutions Engineering, or Technical Customer Success — ideally within Payments, Fintech, SaaS, or Tech companies. • Strong technical understanding of online payment ecosystems (APIs, SDKs, transaction flows, fraud tools, chargeback management, etc.). • Experience with incident management, post-launch technical operations, and technical client success practices. • Excellent communication skills: able to simplify technical concepts for non-technical stakeholders. • Strong organization and follow-up discipline. • Fluent in Spanish and English. • Experience working with LatAm merchants is a must. • Startup environment experience is a plus
🏖️ Benefits
• Vacations and additional PTO 🏝️ • Remote work from anywhere 💻 • Economic support for health insurance, internet and cell phone line📱🌐 • We all own DEUNA, we offer stock options 💸 • Learning and development platform 📚 • Multidisciplinary, diverse and dynamic team 🧡 • Growth and career path 🚀
Apply Now