Senior Customer Service Manager – English Speaking

November 26

Apply Now

Receive Emails with Similar Jobs

Deutsche Telekom IT Solutions HU

WebsiteLinkedInAll Job Openings

Telecommunications • SaaS • Cybersecurity

Deutsche Telekom IT Solutions HU is a company dedicated to advancing digital transformation by providing innovative IT solutions and services. With a focus on cloud services, IT security, digital enablers, and network management, the company aims to elevate the IT infrastructure and services of its partners to a higher level. Deutsche Telekom IT Solutions HU is committed to corporate responsibility, maintaining an ethical code, and supporting its employees through a strong organizational structure and development opportunities. The company actively engages in training and collaboration, employing a diverse international team to tackle the challenges of modern IT environments.

5001 - 10000 employees

Founded 2006

📡 Telecommunications

☁️ SaaS

🔒 Cybersecurity

📋 Description

• Accountable and primary responsible for managing contract fulfillment with focus on time, quality and cost • Responsible for development of offers for contract expansions and simple renewals, as well as for escalation and claim management • Accountable and responsible for E2E execution of standard farming • Responsible for identifying and managing opportunities in contract related standard/product business • Strong overall responsibility for single contracts that combine multiple PU-offerings • Coordinate service delivery activities between the organizational units and supervise their work • Ensure compliance with deadlines and expected service levels • Apply adequate project delivery methodologies, tools, techniques and processes • Manage financial and service reporting, along with the monthly billing procedure • Responsible for external/internal cost-saving initiatives, as part of the continuous improvement.

🎯 Requirements

• At least 3-5 years of professional experience in the IT-industry • Experience in Service Delivery Management • Applied knowledge of ITIL and Agile concepts • Outstanding communication skills, with fluency in English (C1 level), German knowledge is an advantage (B2 level) • Strong presentation and moderating skills • Ability to prioritize and handle multiple projects with shifting deadlines • Flexibility and willingness to expand beyond the traditional Service Delivery Management approach • Relevant experience with utilizing ticketing tools • Solid grasp of security protocols • Earth Observation or other satellite data collection and evaluation skills and experience are of great advantage

🏖️ Benefits

• Employees can work remotely