Data Science Architect, Member Experience

November 6

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Devoted Health

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Healthcare Insurance • Wellness

Devoted Health is a healthcare company that offers Medicare Advantage plans designed to provide comprehensive health coverage with added benefits like dental, eyewear, gym memberships, and prescription drugs at competitive rates. The company emphasizes member support and service, ensuring that clients can easily navigate their benefits and access needed healthcare services. Devoted Health is committed to helping customers save money and enhance their health and wellness through a complete package of benefits and support.

1001 - 5000 employees

Founded 2017

⚕️ Healthcare Insurance

🧘 Wellness

📋 Description

• Design first-class scorecards for our Member Service Guides — applying data and behavioral science to reward quality, empathy, and resolution, not just efficiency metrics. • Own and evolve our internal workforce management platform, helping us move from reactive scheduling to predictive staffing, improving cost, service quality, and employee satisfaction. • Drive Devoted’s LLM platform infrastructure, developing intelligent agents, evaluation frameworks, and observability tooling to ensure our AI systems are explainable, measurable, and trustworthy. • Own and advance forecasting models that underpin key business decisions — from staffing and budgets to member growth projections — turning data into foresight, not just hindsight. • Collaborate deeply with engineering partners to ensure scalable, maintainable data pipelines and feature stores, while maintaining fast feedback loops with business stakeholders. • Mentor and learn from exceptional peers, fostering a culture that values curiosity, rigor, and speed in equal measure.

🎯 Requirements

• 7+ years as a senior technical individual contributor in data science or ML architecture roles. • Strong background in Python and SQL, with fluency in modern data ecosystems (Snowflake, dbt, Looker). • Experience designing, building, and deploying machine learning models and LLM-based systems in production environments. • Demonstrated ability to translate ambiguous business problems into technical solutions with measurable impact. • Comfort building and optimizing scalable data pipelines, and performing deep-dive statistical and predictive analysis. • Excellent communication skills and the ability to partner effectively with non-technical stakeholders.

🏖️ Benefits

• Employer sponsored health, dental and vision plan with low or no premium • Generous paid time off • $100 monthly mobile or internet stipend • Stock options for all employees • Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles • Parental leave program • 401K program • And more....