Senior Manager, Clinical Operations – Specialty Care

November 19

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Devoted Health

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Healthcare Insurance • Wellness

Devoted Health is a healthcare company that offers Medicare Advantage plans designed to provide comprehensive health coverage with added benefits like dental, eyewear, gym memberships, and prescription drugs at competitive rates. The company emphasizes member support and service, ensuring that clients can easily navigate their benefits and access needed healthcare services. Devoted Health is committed to helping customers save money and enhance their health and wellness through a complete package of benefits and support.

1001 - 5000 employees

Founded 2017

⚕️ Healthcare Insurance

🧘 Wellness

📋 Description

• Build and scale new programs. You’ll translate clinical vision into scalable systems, workflows, and metrics that make high-quality, equitable care possible at scale. • Drive performance and results. Own key clinical operations metrics for Everyday Care programs — such as quality outcomes, timeliness metrics, member trust, and engagement measures — and relentlessly drive toward improvement. • Lead cross-functional execution. You’ll bring together clinicians, analysts, and product and operations partners to translate clinical priorities into action. • Be a data-driven problem solver. You’ll use data to uncover insights, test hypotheses, and continuously improve. • Continuously improve processes. You’ll identify bottlenecks and opportunities to simplify, automate, and elevate how our care teams work.

🎯 Requirements

• 4+ years of experience leading clinical operations with accountability for operational metrics as well as health outcome metrics • Demonstrated ability to drive new initiatives and achieve direct business outcomes • Strong analytical skills - you are confident making sense of operations through data, you can establish quantitative goals, and you can articulate a case from first principles • Track record of success delivering results for complex, operational problems • Past experience leading a team, project, or implementation towards challenging goals • Proficiency with tools (examples: Excel, SQL, Tableau) • Outstanding communication skills with the ability to distill complex operational and clinical concepts into clear, actionable insights for diverse audiences • Proven leadership, agility, and collaboration skills • Experience connecting the dots of U.S. healthcare, such as at a clinic/health program, and/ or graduate-level degree (MBA, MPA, MPH).

🏖️ Benefits

• Employer sponsored health, dental and vision plan with low or no premium • Generous paid time off • $100 monthly mobile or internet stipend • Stock options for all employees • Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles • Parental leave program • 401K program • And more....