Director, Infrastructure Platform Services

🕒 October 15

🇺🇸 United States – Remote

💵 $190.1k - $316.8k / year

⏰ Full Time

🔴 Lead

🏗️ Platform Engineer

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Dexcom

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

🏥 Healthcare

💼 Consulting

🏭 Manufacturing

Healthcare • Consulting • Manufacturing

Dexcom is a leading provider of continuous glucose monitoring (CGM) systems, revolutionizing how people manage diabetes and track their glucose levels. Known for their best-in-class glucose biosensing technology, Dexcom offers products like the Dexcom G7 CGM system, which provides real-time glucose monitoring and insights to help individuals become healthier. Founded in 1999, Dexcom has consistently innovated in the field of diabetes management, empowering users to take control of their health with accurate and advanced glucose monitoring solutions. Their products are designed for both adults and children and do not require a prescription.

📋 Description

• Build and lead a high-performing platform engineering organization • Own the strategy, design, execution, and operational management of cloud, AI, network, systems, and core services platforms • Deliver infrastructure platforms as a portfolio of services with defined SLAs and customer feedback mechanisms • Own enterprise AI platform capability and platform reliability for commercial and manufacturing operations • Formulate a unified vision for IT infrastructure platforms • Establish and execute service and technology roadmaps across AMER, EMEA, and APAC • Establish end-to-end global service ownership and target service maturity levels • Lead systems reliability engineering across infrastructure platforms • Define service level objectives, error budgets, observability, and incident and problem management practices • Consolidate Microsoft Copilot, M365 AI, Google, and OpenAI capabilities into a coordinated enterprise AI strategy • Drive infrastructure automation, infrastructure as code, configuration management, AI, and agent-based operations • Lead the identity and access management program and modernize the Microsoft 365 and Entra identity stack • Assemble, lead, and develop engineering leaders • Partner with Digital Workplace Services, Information Security, Applications, and IT Business Partners

🎯 Requirements

• BS/MS in computer science, engineering, information technology, or a technical field, or equivalent work experience • 12+ years of experience in IT or engineering fields • 8+ years in a leadership role • 4+ years leading an infrastructure team or functional area • Typically requires a Bachelor’s degree with 15+ years of industry experience • 9+ years of successful management experience in a relevant industry • Deep, current technical knowledge across cloud platforms, networks, systems, and identity • Experience building or leading a systems reliability engineering practice • Command of service level objectives, error budgets, observability, and incident and problem management • Experience leading enterprise AI platform adoption across Microsoft, Google, OpenAI, and Anthropic capabilities • Track record driving automation, infrastructure as code, configuration management, and self-healing operations • Experience designing service offerings with defined SLAs and customer feedback mechanisms • Ability to structure demand into actionable service roadmaps and deliver results using Agile methodologies • Ability to operate in a matrixed environment and manage a global team with remote staff across AMER, EMEA, and APAC • Ability to travel 15–25% to locations including San Diego, California; Edinburgh, Scotland; and Manila, Philippines

🏖️ Benefits

• A full and comprehensive benefits program • Growth opportunities on a global scale • Access to career development through in-house learning programs and/or qualified tuition reimbursement • Home office workplace • Flex workplace option may be available for employees within commuting distance of a Dexcom site

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