Senior Lead Patient Support Services Analyst

November 24

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Dexcom

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Healthcare Insurance • Biotechnology • Wearable Technology

Dexcom is a leading provider of continuous glucose monitoring (CGM) systems, revolutionizing how people manage diabetes and track their glucose levels. Known for their best-in-class glucose biosensing technology, Dexcom offers products like the Dexcom G7 CGM system, which provides real-time glucose monitoring and insights to help individuals become healthier. Founded in 1999, Dexcom has consistently innovated in the field of diabetes management, empowering users to take control of their health with accurate and advanced glucose monitoring solutions. Their products are designed for both adults and children and do not require a prescription.

10,000+ employees

Founded 1999

⚕️ Healthcare Insurance

🧬 Biotechnology

📋 Description

• Collaborate across teams to compile, enhance, and analyze key metrics shaping the effectiveness of Patient Support Services programs. • Manage case activity and program escalations, tracking issues end-to-end and driving timely updates and improvements. • Track KPIs and interpret data trends, producing clear dashboards, PowerPoint decks, and reports informing business reviews. • Maintain and refine Business Rules, process maps, scripts, and program documentation, ensuring accuracy and alignment with evolving needs. • Coordinate updates across tools including Tableau, Excel, Smartsheet, and Lucidchart to support reporting and insights. • Review escalations, feedback, call recordings, and field reports to identify opportunities for process improvement.

🎯 Requirements

• Typically requires a Bachelor’s degree and a minimum of 13+ years of related experience. • Proven experience managing external vendors and cross-functional partners. • Strong analytical skills and confidence working with tools like Tableau, Excel, Smartsheet, Lucidchart, and PowerPoint. • A proactive self-starter who thrives in fast-paced, high-growth environments. • Talent for identifying process gaps and recommending improvements using customer feedback and data trends. • Excellent communication skills bridging customer needs and business strategy. • Keen eye for detail in maintaining accurate program documentation and dashboards. • Collaborative mindset working seamlessly across teams and external partners.

🏖️ Benefits

• A full and comprehensive benefits program. • Growth opportunities on a global scale. • Access to career development through in-house learning programs and/or qualified tuition reimbursement. • An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.