Senior Telecom - Cloud Pricing Specialist

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May 26

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Digital Direction

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Telecommunications • Fintech • Healthcare

Digital Direction is a leading provider of tailored telecom management solutions, specializing in telecom expense management, audits, and digital transformation services for businesses since 2002. With a focus on maximizing savings and minimizing hassle, Digital Direction leverages extensive industry expertise to optimize telecom expenses and enhance IT operations for a diverse range of clients, including major corporations in healthcare, finance, and manufacturing. Their proprietary platforms and experienced team ensure accurate billing, cost recovery, and ongoing management of telecommunications services.

11 - 50 employees

Founded 2002

📡 Telecommunications

💳 Fintech

📋 Description

• Responsible for representing Digital Direction as part of a Managed Telecom Team. • Interface with clients and vendors to facilitate client orders. • Support clients as they make changes to their telecom environment. • Establish relationships with key internal/external stakeholders. • Create pricing proposals and pull data/reports for client business reviews. • Network and Cloud Pricing for telecom services. • Participate in client Audit/TEM/MTS BR as lead analyst. • Collaborate with internal Sales/CSS Teams to generate renewal and upgrade reports. • Track and report on client success metrics, including client satisfaction levels and retention rates.

🎯 Requirements

• Bachelor's degree in Business Administration, Marketing, or a related field. • 3+ years of pricing desk experience within the telecom industry. • 5+ years of experience in telecom/cloud/IT (Channel experience preferred), with high market exposure to all the different industry providers. • Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships. • Strong analytical skills with the ability to interpret and communicate data insights to clients. • Proven track record of achieving client satisfaction and pricing targets. • Strong project management skills, with the ability to manage multiple clients and priorities simultaneously. • VERY HIGH knowledge of telecom products, services, and providers, including voice, data, and cloud solutions. • VERY HIGH knowledge of telecom contract language and contract negotiation. • Ability to work collaboratively with cross-functional teams to achieve client success goals. • Experience with Microsoft Dynamics CRM and data analytics tools.