Telecom Client Success Manager

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June 2

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Digital Direction

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Telecommunications • Fintech • Healthcare

Digital Direction is a leading provider of tailored telecom management solutions, specializing in telecom expense management, audits, and digital transformation services for businesses since 2002. With a focus on maximizing savings and minimizing hassle, Digital Direction leverages extensive industry expertise to optimize telecom expenses and enhance IT operations for a diverse range of clients, including major corporations in healthcare, finance, and manufacturing. Their proprietary platforms and experienced team ensure accurate billing, cost recovery, and ongoing management of telecommunications services.

11 - 50 employees

Founded 2002

📡 Telecommunications

💳 Fintech

📋 Description

• Act as the primary point of contact for assigned telecom management and TEM clients and establish strong relationships with key stakeholders. • Monitor client satisfaction levels and proactively address any issues or concerns to ensure their satisfaction with our products and services. • Work closely with internal teams to address client requests and ensure timely and effective resolution of any issues. • Analyze client usage and adoption data to identify opportunities for upselling and cross-selling of our products and services. • Develop and implement client success plans to achieve client satisfaction and revenue growth targets. • Communicate regularly with clients to provide updates on product/service enhancements and new features. • Conduct Quarterly Business Review meetings to review performance metrics and discuss opportunities for improvement. • Collaborate with the sales team to ensure a seamless transition from the sales process to ongoing client success management. • Track and report on client success metrics, including client satisfaction levels, retention rates, and revenue growth. • Be the main point of contact for telecom renewal pricing and telecom carrier contract management.

🎯 Requirements

• Bachelor's degree in Business Administration, Marketing, or a related field. • 5+ years of experience in client success or account management in the telecom industry. • Excellent communication and interpersonal skills with the ability to build and maintain strong client relationships. • Strong analytical skills with the ability to interpret and communicate data insights to clients. • Proven track record of achieving client satisfaction and revenue growth targets. • Strong project management skills with the ability to manage multiple clients and priorities simultaneously. • Super Strong knowledge of telecom products and services, including voice, data, and cloud solutions. • Ability to work collaboratively with cross-functional teams to achieve client success goals. • Experience with CRM software (MS Dynamics preferred) and data analytics tools.