Solutions Engineer

🕒 September 4

🌐 Romania, Greece, +1 more countries – Remote

🇷🇴 Romania – Remote 🇬🇷 Greece – Remote 🇵🇹 Portugal – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 Solutions Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 24%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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DigitalGenius

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2015

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

DigitalGenius is a company that provides AI-powered customer service solutions tailored for the ecommerce industry. Their platform features a combination of conversational and visual AI, enabling seamless integration with existing business processes to address customer queries rapidly and effectively. Designed to enhance customer experiences, DigitalGenius's AI automates key customer service tasks such as processing refunds, offering replacements, and notifying quality control teams about product defects. By leveraging generative AI, DigitalGenius delivers personalized and empathetic customer interactions. The platform aims to increase conversion rates and customer loyalty while reducing operational pressures on internal teams.

📋 Description

• Run scoping sessions with clients' operations and engineering teams • Present solution designs, justify recommendations, and steer clients away from approaches that will not hold up • Design and build automation flows in the DigitalGenius platform for complex, high-volume use cases • Integrate the platform with client ecosystems including Shopify, Zendesk, Gorgias, Loop, OMS platforms, and carriers via APIs and webhooks • Build custom Python actions when needed • Prompt, tune, and evaluate LLM components • Troubleshoot behavior across systems, data, and AI, including live client troubleshooting • Report results in an actionable way to non-technical stakeholders and expand accounts into new use cases • Feed implementation insights back to Product • Report to the Lead Solutions Engineer and work alongside Customer Success

🎯 Requirements

• 2+ years in a technical role working directly with external clients • Proven client-facing judgement, including scoping calls, explaining technical decisions, pushing back on unworkable requests, and handling production issues • Strong understanding of APIs, JSON, webhooks, authentication, pagination, and rate limits • Ability to write, understand, and debug Python scripts; read others' code; explain design choices and testing • Hands-on experience building automations in a low-code or configuration-heavy tool such as Zapier, Make, n8n, Workato, UiPath, Salesforce Flow, Power Automate, Retool, or a vendor platform • Daily use of AI tools with understanding of their strengths and limitations • Proven experience running several client projects simultaneously against deadlines • Preferred: LLM prompting, classification, guardrails, evaluation, OpenAI or Anthropic SDKs • Preferred: E-commerce and OMS experience, especially Shopify • Preferred: Customer service platforms including Zendesk, Gorgias, Dixa, or Salesforce Service Cloud • Preferred: SaaS post-sales delivery experience

🏖️ Benefits

• Competitive Salary • Generous vacation time (25 days) + Birthday off • Environment to develop your skills without bureaucracy or red tape • Monthly fitness stipend of $210 (Lifestyle wallet) from day 1 • Ongoing subscription to Mental Health Support Platform • Paid Claude/Cursor subscription • Learning budget for courses, books, conferences, and certifications