A2P SMS Account Manager

🕒 June 29

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 27%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Direct7 Networks

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2014

🔌 API

📡 Telecommunications

🤝 B2B

API • Telecommunications • B2B

Direct7 Networks is a global business messaging and communications platform (operating under SignTaper Technologies) that provides APIs and SaaS tools for enterprise messaging. It offers SMS, WhatsApp Business API, Viber API, Verify (OTP) API, Number Lookup, eSIM services, WhatsApp chatbots and a centralized WhatsApp Inbox, plus developer SDKs, integrations, and compliance features (ISO 27001, Meta Business Partner). The company targets businesses that need reliable, programmable messaging and authentication at scale across 190+ countries with high uptime.

📋 Description

• Manage and grow a portfolio of enterprise customers, messaging aggregators, telecom operators, and strategic partners. • Develop strong relationships with key decision-makers and stakeholders across client organizations. • Drive revenue growth by increasing messaging volumes and expanding customer engagement across Direct7's product portfolio. • Identify and develop upselling and cross-selling opportunities for SMS, WhatsApp Business API, Viber, Verify API, Number Lookup, and other communication solutions. • Prospect, qualify, and onboard new customers and strategic partners. • Negotiate commercial agreements, pricing, and routing strategies to maximize profitability and customer satisfaction. • Monitor account performance, traffic trends, and customer activity to identify growth opportunities. • Collaborate with technical, operations, and carrier teams to ensure seamless service delivery and issue resolution. • Analyze market trends, competitor activity, and industry developments to uncover new business opportunities. • Conduct regular business reviews with clients and present performance reports, recommendations, and growth strategies. • Maintain accurate records of customer interactions, opportunities, forecasts, and pipeline activity within CRM systems. • Ensure compliance with industry regulations, carrier requirements, and messaging best practices. • Represent Direct7 Networks at industry events, conferences, and partner meetings when required.

🎯 Requirements

• 3–5 years of experience in A2P SMS, CPaaS, telecommunications, messaging, or a related industry. • Proven experience in account management, business development, sales, or partner management. • Demonstrated track record of meeting or exceeding revenue, growth, or account performance targets. • Strong understanding of the A2P SMS ecosystem, messaging aggregators, telecom operators, and messaging routes. • Experience managing enterprise customers and strategic partnerships. • Excellent communication, negotiation, presentation, and relationship-building skills. • Strong analytical and commercial mindset with the ability to interpret performance and revenue data. • Knowledge of global messaging regulations, compliance requirements, and industry best practices. • Experience using CRM systems, reporting tools, Excel, and messaging platforms. • Ability to work independently in a remote environment while managing multiple priorities and accounts.

🏖️ Benefits

• Competitive salary and performance-based incentives. • Fully remote work environment with a global team. • Opportunity to work with leading enterprises, telecom operators, and messaging providers worldwide. • Career growth within a fast-growing global CPaaS company. • Exposure to innovative communication technologies and international markets.