Customer Service Specialist

Job not on LinkedIn

November 18

🏈 Ohio – Remote

Although this job is listed in Ohio, this company may be open to hiring remote in other states.

💵 $15 / hour

⏱ Part Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Direct Interactions

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B2B • SaaS • Telecommunications

Direct Interactions is a customer service company that specializes in providing outstanding customer experience (CX) through a highly-skilled, emotionally intelligent, US-based workforce. The company offers cost-effective, cloud-based customer service solutions that can handle capacity surges, serving industries like retail, e-commerce, and the public sector. Direct Interactions offers omnichannel support, engaging customers across voice, chat, email, SMS, and social media, enhanced by advanced AI technologies. They focus on accurate and empathetic service delivery, combining seasoned leadership with AI and quality assurance tools to motivate and develop agents in a virtual environment.

1001 - 5000 employees

🤝 B2B

☁️ SaaS

📡 Telecommunications

📋 Description

• Process, navigate and research unemployment insurance claims • Answer incoming calls via computer software and assist customers with complex issues regarding their specific situation • Research information in databases to resolve complex customer issues • Maintain composure in escalated situations • Operate accurately and efficiently in a fast-paced environment • Handle multiple responsibilities at one time • Work through challenging situations to find an acceptable outcome

🎯 Requirements

• Ohio residence preferred • Must be a self-starter • Must demonstrate a passion for providing outstanding service • Must maintain composure across a variety of customer and peer interactions • Experience working in a team environment (IE cooperating with co-workers, joint problem solving etc.) • Routinely demonstrates listening skills and is attentive to the needs of those you will be assisting • Excellent verbal communication skills including correct grammar and pronunciation along with tone and pitch • Ability to remain calm under pressure in a fast-paced contact center environment • Ability to remain calm while taking back-to-back calls • Ability to show empathy for those that may be frustrated or anxious • Ability to pay attention to detail and multitask while navigating through multiple programs and information • Ability to use a computer quickly and accurately • Must possess the ability to remain poised in high stress situations • Must be willing to conquer goals and challenges • Must type at least 30 WPM • Ability to be flexible and handle changes efficiently • Must be proficient in Excel, Word and Outlook Office products • Must pass a criminal background check paid for by us (Direct Interactions) • Legally able to work in the United States • Must be a current resident living in the United States • Must have at least a high school diploma or equivalent

🏖️ Benefits

• Accrued paid time Off (PTO) • Sick time • Health and Medical/Dental insurance plans are available after 60 days worked