Intake Assistant, Bilingual English/Spanish

Job not on LinkedIn

November 21

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $50k - $53.6k / year

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

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Disability Rights California

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Non-profit • Charity • Social Impact

Disability Rights California is a nonprofit organization founded in 1978 that aims to defend, advance, and strengthen the rights and opportunities of people with disabilities in California. As the largest disability rights organization in the United States, its primary mission is to ensure that Californians with disabilities can access their rights and services. Through a wealth of resources, advocacy, and legal support, Disability Rights California strives to make a significant impact on public policy and community awareness for disability rights.

201 - 500 employees

Founded 1978

🤝 Non-profit

🤲 Charity

🌍 Social Impact

📋 Description

• Answer incoming calls to multiple phone lines during regular business hours, greet callers, and provide initial response to requests for help. • Apply screening guidelines to identify and communicate issues to advocates and attorneys. • Provide information and referral to callers who do not qualify for representation or services. • Process requests for materials and publications. • Use electronic case management software to create case files, including recording required demographic data and maintaining accurate and timely case information. • Perform other duties as assigned.

🎯 Requirements

• High school diploma or general education degree (GED); plus 1 – 2 years related experience or training. • Able to communicate fluently and write effectively in Spanish, including the ability to interpret and translate. • Effective telephone skills, including the ability to understand and record information accurately and to handle a high volume of incoming calls. • Effective communication skills, including the ability to handle difficult calls and situations patiently, tactfully, and with empathy. • Proficiency with Windows-based computer applications including Microsoft Office and Teams. • Minimum keyboarding speed of 45 net words per minute. • Ability to maintain confidentiality in all matters. • Flexibility and the ability to work collaboratively as part of a team.

🏖️ Benefits

• Generous 8% 401k Match. • Health Insurance (HMO Base and Buy Up Plans, A PPO for Employees outside of the HMO area) • Dental, vision, basic life insurance, long-term disability insurance • Flexible spending accounts (medical, dependent care and commuter) • Paid vacation • Paid wellness time • Eighteen paid holidays (including the last week in December) • Public Service Loan Forgiveness (PSLF) - eligible employer.