Execution and Enablement Manager

September 27

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dLocal

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Fintech • eCommerce

dLocal is a payment solutions platform that connects global merchants with consumers in emerging markets. The company offers a variety of services including payins, payouts, and real-time fraud management to enhance payment processes for businesses. As a Nasdaq-listed company, dLocal supports transactions in over 40 countries, enabling local payment methods and currencies for billions of emerging market consumers. dLocal’s platform simplifies cross-border payments, providing a comprehensive solution for eCommerce, shared economy, digital media, financial services, and more, with an emphasis on high-growth markets such as Africa, Asia, and Latin America.

201 - 500 employees

Founded 2016

💳 Fintech

🛍️ eCommerce

💰 $150M Venture Round on 2021-04

📋 Description

• Own day-to-day operational relationship for assigned partners: onboarding, credential/contract changes, operational migrations, and go-live readiness • Coordinate root-cause investigations and remediation with partners and internal teams to resolve business and technical blockers • Coordinate with internal teams and relay processor feedback; support market-specific needs • Negotiate pricing, SLAs and special commercial terms; enable partner features and new payment flows • Manage fines process and cost structures: track, upload evidence, ensure card-scheme mandates • Provide hands-on enablement and hypercare for merchant integrations and go-lives; act as escalation contact during critical incidents • Analyze rejection reasons, partner performance, and routing to implement initiatives to increase approvals and reduce costs • Identify and help integrate new operational capabilities and benchmark partner performance • Maintain and drive the Partners Health Matrix; run health reviews and deliver action plans • Report progress, risks and outcomes to stakeholders; own core KPIs and continuous improvement initiatives

🎯 Requirements

• 4–6+ years in payments/fintech operations, partner/processor or issuing and acquiring management • Bachelor’s degree in Business, Engineering, Economics, or related field • Fluency in English (additional languages a plus) • Proven ability to negotiate pricing, SLAs and commercial agreements with partners • Strong understanding of payment flows and operations (APIs, webhooks, credentials, routing, settlement, reconciliation) • Comfortable working with Product and Engineering • Data-driven mindset with strong root-cause analysis skills • Proficient with Excel/Sheets; SQL or BI tools a plus • Working knowledge of scheme mandates, fines processes, and operational compliance (AML/KYC considerations) • Experience leading cross-functional programs, merchant go-lives, and driving actions under tight timelines • Experience working with AI tools or automations is a plus

🏖️ Benefits

• Remote work: work from anywhere or one of our offices around the globe! • Flexibility: flexible schedules and performance-driven • Fintech industry: dynamic environment with opportunity to build • Referral bonus program • Learning & development: Premium Coursera subscription • Language classes: free English, Spanish, or Portuguese classes • Social budget: monthly budget for team activities (in person or remotely) • dLocal Houses: rent a house to cowork with your team • Travel, health and learning benefits (general)