Execution and Enablement Manager

October 13

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dLocal

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Fintech • eCommerce

dLocal is a payment solutions platform that connects global merchants with consumers in emerging markets. The company offers a variety of services including payins, payouts, and real-time fraud management to enhance payment processes for businesses. As a Nasdaq-listed company, dLocal supports transactions in over 40 countries, enabling local payment methods and currencies for billions of emerging market consumers. dLocal’s platform simplifies cross-border payments, providing a comprehensive solution for eCommerce, shared economy, digital media, financial services, and more, with an emphasis on high-growth markets such as Africa, Asia, and Latin America.

201 - 500 employees

Founded 2016

💳 Fintech

🛍️ eCommerce

💰 $150M Venture Round on 2021-04

📋 Description

• Execute day-to-day partner and processor operations: onboarding checklists, credential updates, configuration changes, sandbox and production readiness checks, migration coordination, and go-live playbooks. • Triage and track incidents and tickets; run standard root-cause workflows with partners and internal teams; document findings and ensure timely follow-ups per SLAs. • Coordinate with Business Assurance to relay partner feedback, apply market-specific practices, and maintain continuity for live merchants. • Support enablement by preparing pricing or SLA inputs, requesting feature toggles, validating new payment flows in UAT, and completing evidence collection for change approvals. • Assist with the fines and mandates process: collect evidence, track submissions, and ensure operational steps for scheme mandates are reflected in configs and playbooks. • Provide merchant-facing operational support during integrations and go-lives: perform configuration validation, test flows, run hypercare checklists, and act as the first escalation point for CS and AM teams. • Monitor performance and routing dashboards; compile weekly insights on rejection reasons, performance variances, and optimization opportunities for partner managers and Product. • Maintain and update the Partner Health Matrix and run scheduled health check updates; log risks, follow action items, and report status to stakeholders. • Own execution-quality tasks: ensure data accuracy in systems, documentation currency in runbooks, and adherence to change-management protocols.

🎯 Requirements

• 3–5 years in payments/fintech operations, partner/processor operations, acquiring, or technical support roles; experience with card schemes and APMs is a plus. • Familiarity with payment flows and operational concepts (APIs, webhooks, credentials, routing, settlement, reconciliation); ability to follow technical runbooks alongside Product and Engineering. • Data-driven mindset with strong attention to detail; proficient with Excel/Google Sheets; familiarity with SQL or BI tools is a plus. • Clear written and verbal communication, with the ability to collaborate across internal teams and with external partners. • Experience working with ticketing and documentation tools (e.g., Jira, Confluence, alerting/monitoring dashboards) is a plus. • High ownership, strong organization, and ability to operate across time zones while managing multiple priorities. • Bachelor’s degree in Business, Engineering, Economics, or related field, or equivalent practical experience; English fluency required (additional languages a plus).

🏖️ Benefits

• Remote work: work from anywhere or one of our offices around the globe!* • Flexibility: we have flexible schedules and we are driven by performance. • Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity. • Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded. • Learning & development: get access to a Premium Coursera subscription. • Language classes: we provide free English, Spanish, or Portuguese classes. • Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections! • dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!