Vice President, Chief Information Security Officer

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6 days ago

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DLS Discovery, LLC

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Legal • Enterprise • Compliance

DLS Discovery, LLC is a leading provider of eDiscovery, managed document review, and trial and legal support services. Based in Wilmington, Delaware, the company has built a strong reputation by supporting AM Law100 law firms, Fortune 500 companies, as well as national and local law firms and corporations. Known for its individualized approach, DLS Discovery emphasizes communication and custom-fit technological solutions to enhance the efficiency and effectiveness of its services. The company offers a wide range of services including forensic collections, document hosting, analytics, trial support, litigation support, and more, all while focusing on innovative ways to preserve resources and save clients money.

51 - 200 employees

Founded 2018

🏢 Enterprise

📋 Compliance

📋 Description

• Development of policies and standards aimed at minimizing costs related to acquisition, implementation, and operation of IT systems across business units. This includes the management of vendor relationships and ensuring this is leveraged across business units. • Manage and develop key performance indicators to assure customer satisfaction and operational performance; manage problem escalation and communication with senior management and customers where appropriate. • Ensure software and hardware license compliance through documented, established process. • Coordinate gap analysis to identify training needs for department. Define requirements and ensure compliance for next level of advancement. Direct, coach, and mentor management staff in performance management skills. Build a department that optimizes senior talent, while promoting the growth of junior talent. Performance Management including collecting data on regular basis, organize and create annual reviews, provide regular coaching of individuals. Manage the timeliness of reviews for the department. • Provide daily operational direction and oversight in meeting committed service level agreements (SLAs**). **Maintain and improve operational policies and procedures. • Provide quarterly updates to the BoD and Senior Level Management. • Travel as necessary for internal needs as well as client requested audits.

🎯 Requirements

• Bachelor’s degree in technology-related field or equivalent work experience. • 15+ years’ experience; Ten to Thirteen years management. This experience should include: • Management of production data centers and external customer SLA support • Demonstrated success in providing best practice process and support implementation • Proven track record and managing teams of 20 or more people • Demonstrated knowledge of global telecommunications • Demonstrated quality control implementation experience • Demonstrated success in change management • Extensive experience with the build out, growth, management, and support of high-volume Data Centers • Fiscal responsibility, including creating and managing to a budget • Demonstrated ability to create a vision for IT Operations focused on IT Service Management and ITIL • Demonstrated success in defining, tracking, and communicating internal and business focused metrics • Demonstrated success in defining and implementing a global IT shared services model • Coaching, developing, and mentoring direct reports and ensure processes are in place to develop the future leaders of the IT organization

🏖️ Benefits

• We offer a high-performance laptop computer, options for wireless headset or external speaker, up to two 24” 2K monitors, and a mobile phone for business use. • Generous paid time off, offering various time off options to help employees maintain a work-life balance, such as vacation, paid sick leave, parental leave, paid jury leave, and more! • Comprehensive health, dental, vision and supplemental benefits packages that include life insurance, short- and long-term disability, to promote the health of our employees. • Remote-friendly, flexible working culture, where you can apply to work from several global locations. • A focus on continuous professional development through various training and education reimbursement programs. • A diverse and inclusive workplace where we all learn, grow, and achieve the greatest heights…together. • A surrounding team of mission-driven individuals who genuinely love what they do. • Equity incentives and company bonus programs; that way, we all share in the success of KLDiscovery. • Free, fun, interactive and incentivized global wellness program that promotes the wellbeing of our employees plus offers a wide range of perks and discounts! • Free Employee Assistance Program (EAP) because we all could use a little help and support every now and then. • 401(k) with employer match, to help our employees achieve financial success. • KLD supports the communities where our employees live and offers a paid community service day for employees to volunteer with what resonates with them. • To keep our furry, 4-legged family members healthy, KLD employees can opt for Pet Insurance.