Bilingual Tier I Technician

2 days ago

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DMI (Digital Management, LLC)

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Technology • SaaS • Enterprise

DMI (Digital Management, LLC) is a leading global provider of digital transformation and managed IT services that operates across both the public and private sectors. DMI's broad capabilities encompass artificial intelligence and data, application development and modernization, security and privacy, and cloud and infrastructure, supporting a diverse range of clients including national security, transportation, automotive, manufacturing, and consumer goods sectors. The company is recognized as an eight-time leader in the Gartner Magic Quadrant for Managed Mobility Services, and its Cloud+ suite offers comprehensive solutions for cloud advancements. DMI is committed to delivering superior customer satisfaction and innovative digital solutions that drive impactful business and mission outcomes for its clients worldwide.

1001 - 5000 employees

Founded 2002

☁️ SaaS

🏢 Enterprise

📋 Description

• Provide end user support for managed services operations in Canada • Answer phone calls, provide support using chat functionality, and resolve tickets and orders • Create tickets for MACD requests (moves, adds, changes, and disconnects) • Assist with activation of mobile phones and configuring devices for first time use • Assist users with placing orders in their online portal • Answer inbound phone calls and respond to voicemails • Assist other teams with overflow work

🎯 Requirements

• High school diploma or the equivalent • Prefer 1-2 years of experience working for a mobile carrier (e.g. Verizon, AT&T, T-Mobile, Sprint) • Prefer 1-2 years of experience within Inbound Contact Centers • A+ Certification is a plus • Must be fluent in French Canadian • Regular and reliable attendance • Strong communication skills to communicate with end users over the phone • Ability to work overtime to complete projects • Proficiency in using computers and technology • Strong attention to detail and organizational skills • Multitasking skills and ability to keep up in a fast-paced work environment • Ability to utilize critical thinking to complete tasks • Ability to work independently without relying on significant management oversight • Proficiency to use Microsoft Office products • Experience using Service Now or ticketing solutions • Experience with Five9 soft-phone platforms • Experience with AD manager, MDM, etc.

🏖️ Benefits

• Virtual health visits • Commuter perks • Pet insurance • Entertainment discounts • Annual performance reviews • Tuition assistance • Internal career growth opportunities • 401(k) matches • Life and disability insurance • Financial wellness tools • Healthcare coverage • Wellness programs • Flu shots • Biometric screenings