Patient Support Agent, German Speaking – Fixed Term Contract

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Doccla

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

🏥 Healthcare

☁️ SaaS

🤝 B2B

💰 $46M Series B - Doccla on 2024-09

Healthcare • SaaS • B2B

Doccla is a digital health company that builds Virtual Wards and Remote Monitoring Solutions to enable hospitals and health systems to care for patients at home. Their technology supports early discharge, acute recovery, and long-term condition management to reduce hospital pressure and improve patient outcomes. Doccla is already deployed across the UK, Ireland, France and the DACH region and is used by a majority of NHS ICBs; the company combines clinicians, engineers and designers to deliver patient‑centred remote care.

📋 Description

• Support our patients and Clinicians for both our German and UK market • Provide support and help resolve queries, whilst educating patients and clinicians on how to use Doccla services and medical devices • Clearly communicate with both clinicians and patients via phone calls and emails • Adhere to standard operating procedures and policies, particularly relating to patient safety and information governance • Securely and sensitively handle confidential patient data within a highly regulated environment • Be a support network for colleagues during challenges and mentor and coach new joiners to the team • Share successes, challenges and ideas to ensure our patients remain the focal point of our business

🎯 Requirements

• Previous healthcare experience preferable but not required • Fluent and proficient in both English and German • Excellent verbal and written communication skills • Full time availability, working 5 days per week inclusive of rotational evenings • Access to reliable WiFi network able to support clear video calling • Proficient in operating computer systems and related technology • Previous experience using a Customer Service CRM system, such as Zendesk

🏖️ Benefits

• 25 days annual leave + up to 8 UK bank holidays • Flexible remote options • Employee stock options • 4% pension on full basic pay • 4x salary life insurance • Private health insurance • £500 L&D budget per person • 24/7 GP appointments • Mental health support • Nutrition & fitness advice • Cycle to work scheme