Quantum Success Engineer

🕒 August 10

🇺🇸 United States – Remote

💵 $128.4k - $183.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷🏻‍♀️ Engineer

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IonQ

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

🤖 Artificial Intelligence

🔌 API

🏢 Enterprise

Artificial Intelligence • API • Enterprise

IonQ is a company specializing in quantum computing, providing a quantum cloud platform that allows users to access and utilize quantum processors. They offer extensive documentation and resources for developers to learn and implement quantum computing solutions using their SDKs and APIs, integrating with platforms like Qiskit, Cirq, and TensorFlow. IonQ also offers integrations with cloud services such as Amazon Braket, enabling hybrid cloud quantum computing. Their platform includes tools for managing jobs, organizations, and projects, as well as simulators that support noise models and up to 29 qubits. IonQ is dedicated to advancing quantum computing technology and provides community support through channels like Slack.

📋 Description

• Become a subject matter expert on IonQ’s user-facing quantum computing software, production systems, and ecosystem integrations • Answer user questions, troubleshoot incidents, and assist with internal investigation as the primary interface between customers and software/system operations teams • Provide technical implementation guidance on platform administration, software integration, workflow orchestration, and related topics • Facilitate onboarding sessions for new IonQ users • Collect customer feedback and feature requests, identify technical blockers, and advocate for product improvements • Contribute to developer documentation, training materials, feature demos, and enablement content • Support internal tools, metrics, and processes for monitoring customer product usage and success needs • Participate in onsite customer engagements, industry conferences, and other events

🎯 Requirements

• MS in Physics, Computer Science, or a related technical field, especially with computational focus, OR graduate-level training or equivalent hands-on experience in a computational or quantitative field • 5+ years of experience in technical customer-facing roles or equivalent, with a proven track record of performance and goal achievement • Experience in user support, developer relations, solutions engineering, or another technical user-enablement role • Hands-on experience with Python and Jupyter Notebook, Google Colab, or similar platforms • Experience communicating technical concepts to business stakeholders and technical subject matter experts across different technical domains • U.S. Person status or qualifying U.S. immigration status may be required for export controls and government-contract work • Preferred: PhD in Physics, Computer Science, or a related technical field • Preferred: Experience with quantum computing frameworks and SDKs such as Qiskit, Cirq, PennyLane, and CUDA-Q • Preferred: Familiarity with quantum information science, applications, and algorithms • Preferred: Experience with SaaS platforms, REST APIs, and/or HPC systems • Preferred: Proficiency in SQL and experience in data science or data analytics • Preferred: Experience creating customer-facing content and technical presentations

🏖️ Benefits

• Comprehensive medical, dental, and vision plans • Matching 401(k) • Unlimited PTO • Paid holidays • Parental/adoption leave • Legal insurance • Home technology stipend • Bonus and equity included in the total compensation package