Business Support Assistant

Job not on LinkedIn

🔥 1 minute ago

🇬🇧 United Kingdom – Remote

💵 £25.8k - £30.4k / year

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Duke of Edinburgh's Award

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1956

🤲 Charity

📚 Education

Charity • Education

The Duke of Edinburgh's Award is a UK-registered charity that runs a youth personal-development programme for 14–24-year-olds. It delivers tiered Awards (Bronze, Silver, Gold) focused on volunteering, skills, physical activity and outdoor expeditions, and provides resources, training and support for participants, leaders and partner organisations. The charity also raises funds, recruits volunteers, partners with schools and community groups, and provides branded merchandise and online tools to support participation and delivery.

📋 Description

• Provide high-quality administrative support across the team's activities • Deliver customer service to internal and external stakeholders • Respond to enquiries and support requests relating to DofE delivery and operational processes • Manage and record enquiries and complaints in line with DofE policies and procedures • Assist with data collection, reporting, and analysis, identifying trends and potential risks • Produce reports and support information requests • Maintain accurate records and robust administrative processes • Support continuous improvement initiatives and identify opportunities to enhance services and resources • Keep up to date with developments in the DofE programme and eDofE systems • Collaborate with colleagues across the UK through projects and working groups • Support other areas of Business Support when required • Process and monitor licensing activity for Licensed Organisations across England, including licence amendments and terminations • Manage Gold Award verification processes and related enquiries • Support Gold Award Celebration events, including guest invitations • Provide advice and support regarding licensing, Gold Award approvals, and celebration events • Create adult and demonstration accounts within eDofE in line with safeguarding requirements • Manage complaints and incidents, escalating where appropriate

🎯 Requirements

• Previous experience in an administrative role • Experience providing customer support and using customer service systems • Confidence working with a wide range of stakeholders • Strong Microsoft Office skills, including Word, Outlook, Excel, Teams, and PowerPoint • Experience of problem-solving within an administrative environment • Experience maintaining accurate records and handling information with attention to detail • Excellent organisational skills and attention to detail • Strong time management and prioritisation abilities • Customer-focused approach with a commitment to high-quality service • Good literacy and numeracy skills • Strong written and verbal communication skills • Ability to work independently and manage competing priorities • Proactive, positive attitude and willingness to support colleagues • Collaborative approach and strong team-working skills • Enhanced Disclosure and Barring Service check required • References covering any gaps of employment/education • Eligibility to work in the UK • Health check

🏖️ Benefits

• Generous pension contribution • Employee assistance programme • Healthcare cash plan • Volunteer leave • 25 days holiday, plus Bank Holidays • Additional 3 days paid leave between Christmas and the New Year • Option to buy additional annual leave • Benefits discount website • Death in service benefit of 4 x salary • Incapacity benefit • Generous family leave • Generous sick leave • Geographical allowance of 7%, capped at £4,000 per annum, for eligible home or office-based postcodes within 30 miles of Charing Cross