Customer Success Intern

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4 days ago

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Donnes

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Recruitment • HR Tech • B2B

Donnes is a specialized recruitment and selection company based in São Paulo that acts as an extension of client HR teams to deliver fast, high-quality hiring. Using a proprietary method (Fórmula Donnes: Imersão, Talent House, Talent View) and dedicated squads for segments like technology, finance, corporate/operations, international hires and early-career programs, they provide continuous delivery of 3–5 vetted candidates per role within days, detailed recruiter reports, and guaranteed replacements. Donnes also operates Boost Labs, a unit that builds custom tech solutions using data and AI to support recruitment processes.

11 - 50 employees

Founded 2021

🎯 Recruiter

👥 HR Tech

🤝 B2B

📋 Description

• Provide first-level support: answer basic questions, offer simple guidance, and assist with platform usage • Monitor and record tickets, keeping an organized and up-to-date history • Classify, organize, and route requests to the technical team when needed • Support the team’s operational and administrative activities • Contribute to documenting workflows, suggesting process improvements, and creating playbooks.

🎯 Requirements

• Currently enrolled in a university program (minimum 3rd semester) • Excel (basic to intermediate) • Strong communication skills, empathy, and the ability to explain concepts clearly • Logical thinking and the ability to understand basic configurations • Comfortable with technology, systems, tools, and AI • Available to work Monday to Friday, 9:00 AM to 4:00 PM (flexible) • Previous experience in customer service, support, or client-facing roles (even if limited)

🏖️ Benefits

• Remote position with flexible hours • Monthly stipend of R$1,400.00 • Home office allowance • Meal allowance • Friendly, collaborative environment with plenty of learning opportunities.