Enterprise Customer Success Manager

🕒 August 12

🇺🇸 United States – Remote

💵 $70k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Donorbox

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

💼 Consulting

📣 Marketing

🤝 Non-profit

Consulting • Marketing • Non-profit

Donorbox is a powerful fundraising platform designed to help organizations reach their fundraising goals by maximizing donations and enhancing donor management. The platform offers a range of tools including donation forms, crowdfunding, peer-to-peer campaigns, and membership management, all of which are integrated with advanced CRM features and powered by AI to streamline fundraising efforts. Donorbox supports both online and on-location fundraising, encourages quick and secure donations with its UltraSwift™ checkout, and provides detailed analytics and insights to optimize donor engagement. Trusted by over 80,000 organizations worldwide, Donorbox aims to boost donations and retain donors effectively, making it a leading choice for nonprofit fundraising initiatives.

📋 Description

• Manage and retain Tier 1 and strategic accounts and build long-term client relationships • Understand clients’ missions, market positions, and fundraising goals • Advocate for and optimize the product to increase client revenue and utilization • Provide implementation, UX, and marketing insights and best practices • Develop systems to manage many accounts proactively and efficiently • Prioritize accounts and allocate resources using sound business judgment • Use data analysis to develop and implement revenue optimization strategies • Make recommendations to help clients fundraise more effectively • Support clients via email, phone, and video conference • Work with team members to resolve issues and ensure high-quality service • Communicate with managers and executives to build efficient processes and workflows • Record and track customer interactions in HubSpot

🎯 Requirements

• 3+ years of experience serving as a nonprofit fundraiser • 5+ years of experience in B2B SaaS business model as a Customer Success Manager • Proven experience in account management, sales, customer success, or support roles • Comfortable with data analysis, spreadsheets, and CRMs (ClientSuccess, HubSpot, Salesforce, etc.) • Excellent written and verbal communication skills • Ability to work independently with strong organizational skills and attention to detail • Must be compassionate towards nonprofits, understanding their challenges, and showing empathy in interactions • Competency in a CRM (ClientSuccess/Hubspot preferable) required • Bachelor’s degree in related field • Experience in developing strategic account plans for risk mitigation and client retention • Direct experience working with nonprofit organizations in a professional capacity • Speaks/Writes English (required)

🏖️ Benefits

• Fully remote work from the comfort of your home • Generous time off policy of 21 days (birthday included 🎉), 8 designated/floating holidays, 2 paid volunteer days, and 5+ sick days (dependent on state) • Employer-sponsored health insurance plan through TriNet, including medical (United Healthcare), dental, vision, and life • 401(k) retirement plan via TriNet's partner, Empower, with an employer match of up to 4% • Reimbursement package for home office expenses and professional development, up to $1.5k • Eligibility for employee equity plan (stock options) • Wellness program with fitness and mindfulness classes • Love your work and our mission of serving nonprofits!