Product Manager – Trust & Safety

🕒 June 3

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Donorbox

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🤝 Non-profit

🤲 Charity

🤖 Artificial Intelligence

Non-profit • Charity • Artificial Intelligence

Donorbox is a powerful fundraising platform designed to help organizations reach their fundraising goals by maximizing donations and enhancing donor management. The platform offers a range of tools including donation forms, crowdfunding, peer-to-peer campaigns, and membership management, all of which are integrated with advanced CRM features and powered by AI to streamline fundraising efforts. Donorbox supports both online and on-location fundraising, encourages quick and secure donations with its UltraSwift™ checkout, and provides detailed analytics and insights to optimize donor engagement. Trusted by over 80,000 organizations worldwide, Donorbox aims to boost donations and retain donors effectively, making it a leading choice for nonprofit fundraising initiatives.

📋 Description

• Spearhead the product strategy for user protection, managing programmatic Org Verification, KYC processes, and Fraud Detection. • Secure the user journey by shipping product changes to our user onboarding to better capture verification data while maintaining a seamless activation flow. • Ship internal tooling to empower our support teams to quickly identify and take action on bad actors. • Configure monitors and alarms through vendors like Stripe Radar to proactively mitigate risk and decrease scammers. • Identify and mitigate link spam that degrades Donorbox's domain authority and search ranking, including in AI-powered search tools and answer engines. • Recommend and collaborate with other Service and Product Line engineering teams on changes within their remit. • Work closely with Site Reliability Engineering (SRE) to improve WAF rules and platform monitoring. • Collaborate with the Payments team on refund and chargeback workflows to mitigate financial risk. • Manage platform integrity by overseeing policies around User Generated Content, Content Safety, Spam, and Terms of Service (TOS) violations. • Lead the verification badge product & program

🎯 Requirements

• 5+ years of product management experience, with proven experience within Trust & Safety, Fintech, or B2B SaaS platforms • Proven track record of successfully developing and launching risk mitigation, identity verification (KYC/KYB), or fraud detection features. • Working knowledge of GDPR and data protection principles, with practical experience implementing product compliance measures (full legal expertise is not required, but a strong compliance mindset is) • Working knowledge of SEO fundamentals and domain authority, particularly how platform-generated spam and low-quality links impact search reputation. • You have a hands-on, analytical mindset and enjoy diving into data to measure product impact and success. • Excellent communication and negotiation skills, capable of balancing technical debt discussions with stakeholder feature requests. • Passionate about the nonprofit sector and driven to make a positive impact. • A global mindset that understands the diverse needs of organizations worldwide. • Strong ability to analyze different business scenarios, user friction points, and risk metrics.

🏖️ Benefits

• Fully remote work from the comfort of your home • Eligibility for employee equity plan (stock options) • Reimbursement package for home office expenses and professional development, up to $1.5k • Generous time off policy of 21 days (birthday included 🎉), 8 holidays of your choice, and 2 paid volunteer days • Wellness program with fitness and mindfulness classes • Love your work and our mission of serving nonprofits!