Legal Case Manager - Personal Injury

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February 26

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Donovan Digital Solutions

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We are an advertising agency that combines traditional advertising, digital and design to create innovative, outside the box campaigns that are in sync with today’s marketplace. We are dreamers. We are innovators and negotiators. We tell stories and solve problems and bring ideas to life. We aren’t too big. We aren’t too small. For our clients, we are just right!

2 - 10 employees

📋 Description

• Manage the well-being of assigned clients and guide them through all details and processes related to their cases. • Responsible for providing invaluable support to attorneys and staff by overseeing case files, managing caseload requirements, and providing oversight of case billings, budgets, and timelines. • Must communicate effectively and use available resources to promote health, quality, and cost-effective outcomes. • Open new client files by entering them into the case management app/software. • Communicate with clients regarding upcoming appointments, deadlines, and aspects of their cases. • Arrange transportation to get clients to and from medical treatments when necessary. • Direct clients to law firm counterparts for follow-up with legal claims status. • Gather and confirm receipt of all required documents, forms, and authorizations. • Order medical records and other required records to process claims. • Adhere to app/software written policies and procedures. • Meet and exceed Key Performance Indicators (KPIs).

🎯 Requirements

• High School Diploma required. • BS/BA in Business is preferred, and/or equivalent experience can be substituted on a year-per-year basis. • Paralegal certificate desired. • At least two years of legal case management experience preferred. • Insurance industry experience preferred. • Proficient with Microsoft Office Suite or related software and email. • Strong typing skills. • Must communicate (orally and written) effectively in English; Bilingual is a requirement. • English level C1 or above.