Senior Manager, Workforce Strategy

October 3

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DoorDash

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eCommerce • Marketing • Transport

DoorDash is a leading food delivery service that connects customers with local businesses and restaurants. By empowering local economies, DoorDash facilitates the growth and success of restaurants and retailers, offering a flexible work environment for its employees. The company emphasizes innovation and aims to redefine the local commerce experience while providing extensive benefits and opportunities for team members across various career areas.

10,000+ employees

🛍️ eCommerce

🚗 Transport

📋 Description

• Own SLA outcomes end-to-end, ensuring performance is stable, predictable, and balanced with efficiency. • Roll up your sleeves to troubleshoot staffing gaps, occupancy balance, shrinkage, and other levers that directly impact SLA performance. • Drive accountability through capacity and supply planning, providing the network with clear signals on what can be achieved. • Anticipate risks before they hit, spotting where deviations could occur and putting proactive measures in place. • Translate business priorities into workforce action, guiding cross-functional partners through the options and trade-offs available. • Lead strategic initiatives that impact all lines of business, from holiday readiness to plan audits and supply optimization. • Be a master of your inputs and data, ensuring the information behind your plans and recommendations is accurate and transparent. • Act as a trusted partner to Audience Experience, Finance, Recruiting, and Vendor Ops to keep supply aligned with demand and outcomes accountable. • Develop and lead a high-performing team, providing mentorship, career development, and clear accountability while building a culture of excellence.

🎯 Requirements

• 8+ years of experience in workforce management, capacity planning, or operations leadership in a complex, high-growth environment • fluent in WFM fundamentals like capacity planning, erlang models, shrinkage, and occupancy • analytical rigor and business acumen • experience leading teams or large-scale initiatives

🏖️ Benefits

• 401(k) plan with employer matching • 16 weeks of paid parental leave • wellness benefits • commuter benefits match • paid time off • paid sick leave in compliance with applicable laws • medical, dental, and vision benefits • 11 paid holidays • disability and basic life insurance • family-forming assistance • mental health program