Renewals Manager

🕒 October 13

🇺🇸 United States – Remote

💵 $120k - $130k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Doppel

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2022

🔒 Cybersecurity

🤖 Artificial Intelligence

☁️ SaaS

Cybersecurity • Artificial Intelligence • SaaS

Doppel is an AI-native social engineering defense platform that protects organizations from AI-powered impersonation, phishing, deepfakes and multi-channel social engineering attacks. The platform unifies Digital Risk Protection, Human Risk Management (simulation and security awareness training), and Email Security to detect, correlate (via a Threat Graph), and remediate attacker infrastructure across domains, social media, ad networks, telco, marketplaces and dark channels. Doppel emphasizes agentic AI automation for detection, takedowns, phishing triage and scalable SOC workflows, and targets enterprise customers across industries such as financial services, healthcare, technology, retail and manufacturing.

📋 Description

• Design and implement Doppel's scalable renewals operating model, including lifecycle stages, ownership, exit criteria, escalation paths, and rules of engagement • Establish renewal motions for strategic, core, scaled, direct, channel, and auto-renewal customers • Build renewal forecasting and inspection cadence covering renewable ARR, expected renewals, churn, contraction, timing risk, and commercial blockers • Define renewal stages, forecast categories, risk definitions, and Salesforce data requirements • Develop playbooks, templates, customer and partner cadences, dashboards, reporting, and repeatable commercial workflows • Define commercial guardrails with Deal Desk, Finance, Legal, Sales, and CS leadership • Establish churn and contraction reason codes and identify systemic retention risks • Identify opportunities to automate renewal opportunity creation, reminders, quoting, risk detection, reporting, and administrative work • Personally own the end-to-end commercial renewal lifecycle from planning through quote, negotiation, procurement, signature, and close • Lead customer-facing renewal conversations covering pricing, uplift, term, multi-year options, scope changes, downsell, procurement, and contract execution • Own standard renewal quotes and route non-standard pricing or terms through DealHub and approvals • Maintain accurate renewal forecasts and Salesforce records • Partner with CSMs, AEs, leadership, executive sponsors, Finance, Legal, Deal Desk, RevOps, and channel partners • Identify renewal risk and drive mitigation plans • Coordinate partner-led renewals and combined renewal-and-expansion motions • Manage complex renewal structures including multi-year terms, co-terming, product changes, pricing adjustments, and approved exceptions • Coordinate signed renewals with Finance to ensure clean, billable transactions • Analyze renewal patterns and improve the operating model • Recommend how the Renewals function should scale as Doppel grows

🎯 Requirements

• 5+ years of experience in SaaS renewals, account management, customer success, or another commercial post-sale role, with meaningful direct ownership of renewals • Demonstrated experience owning a renewal target or book of business and delivering strong retention outcomes with disciplined forecasting • Experience building or materially improving a renewals process, operating model, playbook, forecast methodology, or commercial cadence • Experience in cybersecurity or another complex B2B SaaS environment involving enterprise customers, channel partners, procurement, and legal stakeholders • Strong commercial judgment and negotiation skills across pricing, term, uplift, concessions, multi-year agreements, procurement, and contract execution • Ability to operate both strategically and tactically • Ability to distinguish customer-value risk from commercial or transaction risk and mobilize the right cross-functional team • Strong executive communication skills • Strong analytical skills and operational rigor • Strong Salesforce fluency • Experience with CPQ / DealHub-style quoting, forecasting tools, customer-success platforms, and contract workflows is highly valuable • Comfort operating in a fast-growing environment where roles and processes are evolving

🏖️ Benefits

• Competitive compensation and meaningful equity • Flexible work environment • Comprehensive health benefits • PTO • Parental leave • Opportunity to build a critical recurring-revenue function from the ground up and have a direct impact on how Doppel scales

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