Workflow Operations Manager – Labeling

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🕒 6 days ago

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Doppel

WebsiteLinkedInAll Job Openings

1 - 10 employees

🤖 Artificial Intelligence

🔐 Security

🔒 Cybersecurity

Artificial Intelligence • Security • Cybersecurity

Doppel is an AI-driven security company specializing in brand protection and digital risk management. Recognized as a leader in the G2 Grid® Report for Brand Protection, Doppel combines artificial intelligence with human expertise to detect and dismantle threats like phishing, impersonation, and crypto scams. Their services cater to a wide array of industries, providing proactive defense across websites, social media, and the dark web. Doppel's solutions include anti-phishing, executive protection, and threat intelligence, ensuring comprehensive digital safety for high-profile figures and major brands. With a focus on rapid threat response and cost-effectiveness, Doppel enhances trust and security for clients worldwide.

📋 Description

• Lead the LLM Labeling team and Workflow Operations team. • Oversee alert triage, operational decision-making, data labeling, quality assurance, queue management, prioritization, and escalation handling. • Build and refine datasets, taxonomies, workflows, review processes, and operational systems. • Partner with Operations, Product, Engineering, Detection, AI, Customer Success, Sales, and Solutions Architecture. • Identify opportunities for automation, AI-assisted decision-making, and operational simplification. • Help define what should remain human-reviewed, what should become machine-assisted, and what can become fully automated over time. • Translate frontline operational knowledge into product requirements, automation opportunities, and scalable systems. • Support pre-sale and post-sale customer conversations around Doppel’s operational model, automation strategy, workflows, labeling methodologies, and efficiency roadmap.

🎯 Requirements

• Experience as an operational leader • Experience building and scaling operational programs • Experience with labeling, workflow operations, quality assurance, alert triage, queue management, escalation handling, or operational decision-making • Ability to work across Operations, Product, Engineering, Detection, AI, Customer Success, Sales, and Solutions Architecture • Ability to operate in both operational and technical environments • Ability to engage with executive customers and both technical and non-technical audiences • Ability to create a culture of continuous improvement, experimentation, and operational rigor.

🏖️ Benefits

• Meaningful equity so you share in Doppel’s success • Remote first culture with flexibility built in • Flexible PTO, comprehensive health benefits, parental leave, and more • A high growth environment where your work has immediate impact and visibility