dormakaba
Security • Hardware • B2B
dormakaba is a leading global provider in the access solutions market, enabling people to move seamlessly in safe, secure, and sustainable places. With around 16,000 employees across over 130 countries, dormakaba is committed to innovation and excellence in its daily operations, striving to enhance the experience of users in various environments.
10,000+ employees
🔐 Security
🔧 Hardware
🤝 B2B
Technical Customer Service Representative
Job not on LinkedIn
June 12
🇺🇸 United States – Remote
💵 $50k - $60k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
💝 Customer Support
🚫👨🎓 No degree required
🦅 H1B Visa Sponsor
dormakaba
Security • Hardware • B2B
dormakaba is a leading global provider in the access solutions market, enabling people to move seamlessly in safe, secure, and sustainable places. With around 16,000 employees across over 130 countries, dormakaba is committed to innovation and excellence in its daily operations, striving to enhance the experience of users in various environments.
10,000+ employees
🔐 Security
🔧 Hardware
🤝 B2B
📋 Description
• Operate computer to develop and generate codes to meet customers’ needs • Complete and maintain all files including reporting documents relating to the accurate accountability of codes and all Masterkey transactions • Train employees and customers in Masterkey policies and code management • Provide Tier 1 support for business users of Masterkey code generating applications • Complete and audit worksheets necessary for use by the Combinators
🎯 Requirements
• High School Diploma or GED certification • 2+ years work experience in a Customer Service Role • High level of proficiency with Microsoft Office Suite • Working knowledge of SAP/ERP systems • Bachelor’s degree (preferred) • 2-3 years work experience in the security hardware industry (preferred) • Knowledge of code generation policies and procedures (preferred)
🏖️ Benefits
• Taking Care of our Employees on Day One with Medical, Dental, Vision, Life and Disability Insurance coverage options. • No waiting periods! Your health is our priority, we offer Medical Wellness Programs to aid in your well-being. • Vacation and Personal Time Off • We support your growing family; we provide Parental Leave for Moms and Dads! • Wisely plan for your future with our 401k Matching plan beginning on Day One. • Supporting your career development with our Tuition Reimbursement Program. • Robust culture supporting internal advancement with our Learn and Grow Program. • Discover your best attributes using CliftonStrengths to pave the way for success at dormakaba. • 24/7 access to over 15,000 LinkedIn Learning courses to assist in your professional development and to expand on your individual interests. • Employee Assistance Programs • Voluntary Legal Insurance • Unlimited Referral Reward Bonuses • Corporate Discounts for shopping, travel and more!
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