Senior Cloud Operations Engineer

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September 17

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Dotmatics

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Biotechnology • Science • Healthcare Insurance

Dotmatics is an AI-powered scientific intelligence platform that specializes in data management and workflow automation specifically for multimodal scientific discovery. It facilitates adaptive lab workflows, enhances collaboration across various scientific disciplines, and integrates advanced predictive analytics to accelerate research and development. With a suite of products, including solutions for bioinformatics, cheminformatics, and flow cytometry, Dotmatics supports researchers in making informed decisions, streamlining operations, and driving innovation in drug discovery and materials science.

501 - 1000 employees

🧬 Biotechnology

🔬 Science

⚕️ Healthcare Insurance

📋 Description

• Install, provision, and administer Protein Metrics applications on Linux and Windows environments (desktop, on-premises servers, and AWS Cloud) • Maintain, upgrade, and migrate Protein Metrics applications for customers • Conduct root cause analysis following incidents and implement preventive actions; document incidents and follow up with Product Management and Engineering for resolution • Proactively monitor cloud environments and troubleshoot issues as they arise • Monitor security threats and health of systems using tools such as DataDog or CloudWatch and address alerts • Prepare and maintain documented operating procedures • Define and implement integration solutions between Enterprise Software and external tools such as ELN and LIMS • Communicate with customers and their IT to deploy Enterprise Software solutions • Act as the voice of customer for technical success in using Protein Metrics software • Deploying, upgrading, monitoring, troubleshooting, and maintaining desktop and client/server-based systems deployed on premises or on AWS • Work within a small team and report to the Enterprise Services Lead; provide support across multiple time zones with primary emphasis on North America

🎯 Requirements

• 8-10 years of experience working in Pharma/Biopharma environments • Studied Computer Science, related Technical Field OR/AND Bioinformatics, Chemistry or Biology • Proven background in supporting cloud environments • Ability to cover U.S. timezones to support customers • AWS Deployment • Python, Powershell, Bash scripting • Linux • Monitoring Tools (AWS, Grafana, DataDog, CloudWatch) • Relational Databases (MySQL) • REST APIs • Understanding of the Biopharma or Life Science industry • ELN, LIMS, Mass Spec Software or other Scientific Analysis Software (nice to have) • Network Administration (nice to have) • Jenkins pipelines (nice to have) • Docker (nice to have)

🏖️ Benefits

• Medical, Dental, Vision, Insurance • Health Spending Accounts • Wellness Benefits (Mental Health Apps and Fitness Perks) • Company-paid Life and Disability Insurance • 401k Retirement Plan (with 4% company match; immediate vesting) • Flexible Time off Plan (for US exempt employees) • Certain positions are also eligible for variable pay • Remote-friendly environment