Client Analyst II

Job not on LinkedIn

🕒 June 10

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $19 - $20 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

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Dovenmuehle

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Dovenmuehle is

📋 Description

• Analyze, research, and resolve complex client/customer issues received from account managers or through correspondence, emails, website inquiries, telephone calls, and tasks • Provide timely and accurate responses in compliance with regulatory guidelines • Research, open, and resolve high-priority issues, navigating and escalating them through appropriate departments and response teams • Document the servicing system using the tasking application and organizational documentation guidelines • Provide written confirmation and documentation of completed research and outcomes • Respond to borrower complaint correspondence per regulatory guidelines • Monitor governmental agency websites for borrower complaints and resolve related issues • Train new team members • Identify process improvement opportunities within the department • Alert management when established KPI minimums are not being met • Comply with the Code of Conduct and complete annual regulatory training • Perform additional duties as assigned

🎯 Requirements

• High School diploma or equivalent • 3+ years’ Mortgage Banking or related industry experience, particularly in customer service or research capacity • Proficient typing, spelling, grammar, sentence structure, and proofreading skills • Proficient PC skills, including Microsoft applications and loan servicing platforms • Strong analytical and problem-solving skills and attention to detail/accuracy • Ability to handle complex, multiple tasks simultaneously in a fast-paced, high-volume environment • Effective verbal and written communication skills, including explaining complex issues and resolutions clearly and concisely • Outstanding customer service skills, including conflict resolution management • College degree or mortgage industry experience equivalent preferred • Knowledge of mortgage servicing laws and regulations preferred • Ability to work in an on-site office setting or a quiet, designated work-from-home space free from distractions and noise • Ability to remain stationary and/or move about the organization or remote office; frequently stand, walk, or sit; use hands for typing, writing, handling, or feeling; and reach • May occasionally climb, balance, stoop, kneel, crouch, or lift/move up to 25 lbs • Ability to type and use a computer for long periods • Ability to operate standard office equipment including computers, calculators, copy machines, printers, and phones

🏖️ Benefits

• Medical, Dental, Vision, Wellness, Flexible Spending Account, and Employee Assistance Program and more • Employer paid Life Insurance, Short Term Disability, and Long-Term Disability • 401 (K) Plan with company match • Paid Vacation, Sick, Personal and Holidays • Work from home option in a quiet, designated space