Customer Service Representative

Job not on LinkedIn

October 25

🌽 Illinois – Remote

Although this job is listed in Illinois, this company may be open to hiring remote in other states.

💵 $17 - $19 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Dovenmuehle

WebsiteLinkedInAll Job Openings

Dovenmuehle is

1001 - 5000 employees

📋 Description

• Responsible for answering inbound calls from borrowers, third parties, and clients, answering questions, and performing loan maintenance requests. • Maintain availability to answer inbound calls daily, answering various and complex inquiries concerning all aspects of loan servicing, and handling escalated issues from junior staff. • Appropriately refer inquiries and research requests to the applicable department or staff member. • Verify and change account information, process, and forward documentation requests to various internal departments, perform and request research on tax and insurance issues, process loan payments, resolve and explain billing issues, and verify tax and insurance disbursements. • Document all activity timely and accurately in appropriate databases. • Represent "Private Label" clients by using organizational names accurately when interacting with their customers. • Comply with the Code of Conduct and successfully completes annual regulatory training requirements. • Perform other related duties as assigned.

🎯 Requirements

• High school diploma or equivalent. • 1+ years in a high-volume call center. • Solid PC skills: Proficient with Microsoft applications and mortgage servicing platforms. • Strong analytical and problem-solving skills and attention to detail/accuracy. • Ability to handle complex, multiple tasks simultaneously in a fast-paced environment. • Effective verbal and written communication skills with demonstrated ability to always interact in a positive and professional manner with all levels of both internal and external audiences, including an ability to explain complex matters to customers clearly and concisely.

🏖️ Benefits

• Medical, Dental, Vision, Wellness, Flexible Spending Account, and Employee Assistance Program and more. • Employer paid Life Insurance, Short Term Disability, and Long-Term Disability. • 401 (K) Plan with company match • Paid Vacation, Sick, Personal and Holidays