Senior Manager, Customer Strategy and Operations

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DraftKings Inc.

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Gaming • Sports • B2C

DraftKings Inc. is a global company known for providing innovative products and experiences primarily in the sports betting and fantasy sports sectors. The company boasts a strong presence across multiple countries, aiming to deliver exceptional customer moments and overcoming challenges through teamwork and persistence. At DraftKings, innovation in engineering, analytics, and product development is key, with a focus on creating unforgettable customer experiences in sportsbook and casino operations. The company emphasizes a dynamic work culture, inclusion, equity, and global collaboration within its diverse teams.

1001 - 5000 employees

Founded 2012

🎮 Gaming

⚽ Sports

👥 B2C

📋 Description

• Shape and execute strategies that improve customer experience and operational performance. • Translate enterprise goals into clear plans and cross-functional initiatives. • Manage programs end-to-end with strong structure, alignment, and accountability. • Communicate updates and decisions clearly to executive stakeholders. • Build scalable processes and tools that increase visibility and efficiency. • Lead and develop a team, creating a culture of ownership and collaboration.

🎯 Requirements

• At least 8 years of experience in strategy, operations, consulting, or program management, including 2+ years managing people. • A proven track record leading complex, cross-functional initiatives. • Strong analytical, planning, and problem-solving skills. • Experience working with senior leaders in strategic or advisory roles. • Clear, confident communicator with strong storytelling skills. • Familiarity with operational areas like product, analytics, engineering, or customer service. • Exposure to risk or fraud operations is a plus. • A Bachelor’s Degree is required; an advanced degree or certification is a plus.

🏖️ Benefits

• Bonus • Equity • Health insurance • Retirement plans