Commercial Coordinator

🕒 June 5

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DRAMS Software

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11 - 50 employees

Part of Volaris Group, DRAMS Software has been supplying spirit management solutions to distillers since the early 1970s. The DRAMS product has been specifically designed to deal with the complexities of maturing stocks, and over the last 40 years the system has constantly evolved to meet the changing operational, legislative and commercial needs of the whisky industry, whilst exploiting the expanded technical potential of the evolving IT market. The effectiveness of the DRAMS solution, together with the quality of its dedicated and experienced support team, has made DRAMS the market leader in its field.

📋 Description

• Take ownership of the operational side of our sales and commercial process. • Focus on finding smarter, more efficient ways to work. • Keep opportunities moving and prepare proposals and contracts. • Manage pricing and documentation. • Ensure customers always receive timely, professional responses. • Support more efficient quote generation and improve other areas of the sales and marketing process. • Make it easy for customers to buy from us and remove administrative burden from our leadership team. • Engage with prospective customers within the distilled spirits market sector throughout the DRAMS sales cycle. • Maintain accurate and up-to-date records of sales activities and the pipeline in CRM. • Produce pipeline and forecast reports working with the Marketing Manager to progress opportunities. • Prepare full proposals and statements of work from scoping notes. • Create quotes, pricing options and commercial packs. • Draft and manage contracts (NDAs, MSAs, SOWs). • Manage smaller services and change-request quotes. • Support the creation and delivery of sales presentations, product demonstrations, and proposal documents. • Coordinate customer meetings. • Support renewals, upsells and cross-sell opportunities. • Continuously improve sales/commercial processes and templates. • Collaborate with marketing and customer success teams to ensure a seamless prospect-to-customer experience.

🎯 Requirements

• Strong communication skills – both written and verbal – with the ability to engage professionally with clients. • Commercially numerate, comfortable with pricing • Highly organised, disciplined approach with excellent time-management skills, strong attention to detail and the ability to manage multiple tasks. • Confident using CRM systems and office software (e.g. Excel, Word, Zoho, Salesforce). • Currently holds independent right to work in the UK. • Knowledge of the distilled spirits industry would be a distinct advantage. • Experience using AI tools • Previous experience in bid / proposal management • Experience in commercial operations, sales operations, professional services or consulting environments • Experience in B2B and or software / technology environments • Ability to work collaboratively as part of a small but dynamic sales team.

🏖️ Benefits

• 32 holidays inclusive of bank holidays, increasing to 34 after 1 year's service • Employer 5% Pension and Employee 4% Pension • Private Healthcare • Life Assurance • Company Sick Pay • Family Friendly Policies • Generous Annual Bonus Scheme • Social Days