Implementation Specialist / Technical Product Specialist

🔥 43 minutes ago

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DRAMS Software

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📦 Logistics

🍽️ Food & Beverage

Consulting • Logistics • Food & Beverage

DRAMS Software is a supplier of bulk inventory and distillery warehouse management software targeted at spirit producers worldwide. Since the early 1970s, DRAMS Software has been providing spirit management solutions specifically designed to handle the complexities of maturing stocks in the whisky industry. The software has evolved over the years to meet the changing operational, legislative, and commercial needs of the industry. DRAMS is recognized for its effectiveness and the quality of its dedicated support team, making it a market leader. The solution is used by many leading spirit suppliers to track various types of spirits including Scotch, Bourbon, whiskey, rum, and tequila.

📋 Description

• Deliver software implementation, including requirements gathering, configuration and training • Manage multiple implementation projects and customer workstreams concurrently, balancing competing priorities while delivering to agreed timelines • Facilitate customer workshops to understand business processes and capture detailed functional requirements • Produce high-quality business requirements, functional specifications and implementation documentation • Recommend best-practice business processes that maximise the value of the DRAMS solution • Analyse, validate and cleanse large customer datasets to support data migration and system implementation • Investigate data quality issues and work with customers to resolve inconsistencies prior to migration • Participate in project debriefs to ensure lessons learned are carried forward to future projects • Deliver DRAMS product training to our clients • Deliver pre-sales product demonstrations • Proactively develop and maintain technical expertise in relation to our products and services • Work in partnership with clients; build trusted relationships with customer stakeholders, challenging existing processes where appropriate and providing expert advice on solution design and best practice • Be proactive in communication with clients, arranging regular calls/site visits to build strong relationships • Identify and address gaps in product functionality, liaising with the product development team to ensure our clients’ needs are met at every stage • Engage with both internal and external stakeholders to ensure successful project implementation in line with requirements and expectation • Provide feedback from customers to other teams to facilitate continuous improvement and innovation across the business • Engage with the Sales & Marketing team to help promote the DRAMS product and service offering to prospective clients • Ensure the successful delivery of the solution to meet the agreed timelines and quality • Travel as required (50%) to our customer sites throughout Scotland, Ireland and internationally as required to fully meet the requirements of the role • Training and onboarding new team members as required • Stay up to date with industry trends and developments • Perform any other reasonable duties as required by Management.

🎯 Requirements

• Significant experience delivering complex enterprise software implementation projects throughout the full project lifecycle • A Bachelor’s Degree (or equivalent) in an IT or IT-related discipline e.g., Computer Science, Information Technology or Business and IT, with strong academic results • Excellent interpersonal skills, comfortable interacting with all levels of customers and staff • Resourceful personality, confident manner and a willingness and ability to learn new skills • Technically able with a keen business and commercial awareness • Customer centric, capable of building strong client relationships • Strong analytical and problem-solving skills, with experience analysing complex business processes and large datasets to identify issues and recommend practical solutions • Excellent organisational and time management skills, with the ability to successfully manage multiple customer projects, competing priorities and deadlines simultaneously • A current valid driving licence • A willingness and ability to travel nationally / internationally (50%) • Currently holds independent right to work in the UK.

🏖️ Benefits

• 32 holidays including bank holidays, increasing to 34 after 1 year's service • Pension: 5% • Life Assurance • Car Allowance • Private Healthcare • Generous Discretionary Bonus Scheme • Company Sick Pay • Family Friendly Policies • Paid In Person Social Events