Operations Support Specialist

Job not on LinkedIn

July 25

🏰 Missouri – Remote

Although this job is listed in Missouri, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Acosta Institute

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Education • B2B

Acosta Institute is an organization focused on providing education and training services. It offers expertise across various fields and focuses on creating a healing-centered educational environment. Acosta Institute also hosts events, creates educational videos and podcasts, and engages with its partners and clients to deliver tailored learning programs.

2 - 10 employees

📚 Education

🤝 B2B

📋 Description

• Provide support to in-store team members through incoming calls, offering clear resolutions, escalations, and assistance with service order questions, job instructions, and system access. • Deliver step-by-step technical and merchandising support over the phone to ensure smooth operations. • Ensure customer satisfaction with professionalism, positivity, and accurate, timely support. • Execute outbound calls to verify in-store compliance and review photos for quality checks. • Document and report all activity through Premium’s online tracking system to maintain accurate records.

🎯 Requirements

• High school diploma or equivalent required, with strong English reading and writing skills. • Experience in office or call center environments. Exposure to retail merchandising, consumer packaged goods, or consumer electronics is an asset. • Exceptional customer service skills, paired with strong problem-solving abilities, communication to effectively collaborate and resolve issues. • Strong soft skills, including teamwork, adaptability, time management, and critical thinking. • Computer skills, including exposure to Microsoft Office Suite.

🏖️ Benefits

• Enjoy a great team culture • Join a St. Louis Post Dispatch Top Workplace and enjoy the benefits of a great team environment. • Receive Premium-provided training to elevate your skills and expertise. • Grow with us—we love promoting from within and supporting career advancement.