Senior IT Operations

Job not on LinkedIn

🕒 May 12

🗽 New York – Remote

🗽 New York – Remote

💵 $106.2k - $131.1k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Drata

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

🔒 Cybersecurity

📋 Compliance

☁️ SaaS

💰 $100M Series B on 2021-11

Cybersecurity • Compliance • SaaS

Drata is a security and compliance automation platform that continuously monitors and collects evidence of a company’s security controls, streamlining workflows to ensure audit-readiness. The platform provides solutions for startups, growth, and enterprise companies to scale and enhance their compliance programs. It covers a variety of frameworks including SOC 2, ISO 27001, HIPAA, GDPR, and FedRAMP. Drata offers integrations with various systems and promotes automation and customization in managing compliance processes, helping companies maintain compliance effortlessly through adaptive automation and deep integrations with existing IT ecosystems.

📋 Description

• Own the end-to-end onboarding and offboarding process • Provide technical support and assistance via phone, email, slack, or remote desktop • Act as an escalation point for complex support issues • Collaborate with the broader IT team to ensure tickets are resolved accurately and on time • Participate in the administration of core SaaS platforms • Own hardware lifecycle management across Apple devices • Maintain accurate hardware asset inventory • Identify and drive process improvements across IT operations • Contribute to the IT knowledge base • Stay current on emerging technology

🎯 Requirements

• 5-7 years in an IT Operations or similar role • Deep technical knowledge of macOS • Hands-on experience with IAM and SSO/SAML solutions • Experience managing and administering SaaS platforms • Experience with MDM platforms such as JAMF, Kandji, or Fleet • Experience with Jira Service Management (JSM) or a similar IT ticketing platform • Solid networking fundamentals - DNS, firewalls, and RFCs • Strong troubleshooting and root-cause analysis skills • A genuine curiosity and drive to keep learning • A collaborative, empathetic communication style • Ability to manage multiple, competing tasks & priorities with ease

🏖️ Benefits

• Up to 100% employer-paid premiums for medical, dental, and vision coverage for employees and their dependents • Comprehensive wellness benefits and healthcare concierge services • A comprehensive suite of financial benefits, including a 401(k) plan • Company-paid life and disability insurance • Tax-advantaged spending accounts • Paid Parental Leave policy after six months of employment • Access to Kindbody fertility and family-building benefits • Generous annual stipends for both professional and personal development • Flexible vacation policy