Production Build Specialist

🕒 October 8

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Drips

WebsiteLinkedInAll Job Openings

51 - 200 employees

📣 Marketing

🤖 Artificial Intelligence

🤝 B2B

💰 Venture Round on 2021-10

Marketing • Artificial Intelligence • B2B

Drips is a company that helps businesses engage with their consumers more effectively through AI-powered, conversational outreach. Their platform facilitates human-like two-way texting, scheduled calling, and voicemail messages, enhancing lead follow-up and qualification. By utilizing these technologies, Drips aims to improve communication and connection between companies and their customers.

📋 Description

• Configure and update customer campaigns in Drips’ proprietary platform • Set up outreach schedules for messages and calls • Configure branching logic and response-based actions • Attach and map audio files for outbound calls • Work with JSON-based configuration files to define campaign behavior • Use simple scripts or structured data files for configuration, data preparation, or bulk updates • Manage a queue of build and support requests in the ticketing system • Understand requesters’ objectives and determine required platform changes • Make updates, test configurations, and document changes • Translate vague business objectives into concrete configuration choices • Recommend message volume, scheduling, call and response routing, and maintainable campaign structures • Balance client goals, technical constraints, and operational considerations • Run basic tests to verify message order, audio playback, and campaign behavior • Investigate reported configuration issues • Collaborate with QA, Build Specialists, Client Success, Operations, and Production leadership

🎯 Requirements

• Exceptional organization; ability to manage a steady queue of requests, prioritize competing work, and keep tasks moving • Comfort reading and editing JSON or similar formats such as XML or CSV • Experience using spreadsheets to track and organize configuration details • Willingness and ability to learn proprietary software and follow documentation • Strong attention to detail, including catching mismatched IDs, incorrect mappings, and inconsistent rules • Good problem-solving and communication skills • Ability to ask clarifying questions and explain changes in plain language to non-technical partners • No software engineering or computer science degree required • Prior experience in technical, operations, or support-focused roles is a plus, not required • Experience configuring marketing automation platforms, CRMs, dialers, or workflow/rules-based tools is a plus • Salesforce or similar CRM experience is a plus • Experience managing a ticket queue or support caseload is a plus • Experience running email, SMS, or call-center outreach campaigns is a plus • Basic scripting or query language familiarity is a plus • Experience processing audio files is a plus • Background in IT support, marketing operations, QA, data operations, or similar is a plus • Resume and brief cover-letter summary required for application

🏖️ Benefits

• Remote work arrangement • Full-time employment (40 hours/week)

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