Director, IT Service Portfolio – Process Excellence

20 hours ago

🔔 Pennsylvania – Remote

Although this job is listed in Pennsylvania, this company may be open to hiring remote in other states.

💵 $120.5k - $215.1k / year

⏰ Full Time

🔴 Lead

👔 Director

Apply Now

Receive Emails with Similar Jobs

Driven Brands Inc.

WebsiteLinkedInAll Job Openings

Automotive

Driven Brands Inc. is a leading provider of consumer and commercial automotive services, delivering a comprehensive range of car care solutions across over 5,000 brand locations. They service more than 70 million vehicles annually and offer a broad suite of services including paint, collision repair, glass replacement, oil changes, general vehicle maintenance, and car washes. The company's well-known brands include Take 5 Oil Change, Maaco, Meineke, CARSTAR, and 1-800-Radiator & A/C, among others. Driven Brands emphasizes convenience and customer satisfaction, positioning themselves as a one-stop shop for all automotive aftermarket needs. Founded with a strong heritage and a portfolio of trusted brands, Driven Brands also engages in franchise opportunities and charitable initiatives.

5001 - 10000 employees

Founded 1972

💰 Post-IPO Debt on 2022-10

📋 Description

• Lead the continuous design and expansion of the IT Service Portfolio to optimize and align IT services with organizational goals. • Define and maintain a comprehensive portfolio of IT services, ensuring strategic alignment and value delivery. • Collaborate on forecasting processes, incorporating IT financials to ensure accurate predictions and resource allocation. • Provide training and support to the larger IT organization on financial acumen for both IT Operational activities and IT Projects. • Project Manage and coordinate annual operating plans for the IT organization. • Identify and implement opportunities for process improvements across all IT towers • Develop and report KPI metrics to drive accountability • Implement best practices to enhance efficiency, accuracy, and transparency in IT processes. • Lead special project initiatives that could cross various IT domains. • Create detailed process documentation, SOPs, Knowledge base articles and standards. • Facilitate training and adoption of the service portfolio enterprise-wide. • Identify gaps and recommend corrective actions to maintain service quality. • Promote a culture of fiscal responsibility and customer-centric service delivery. • Track performance metrics for request fulfilment and stakeholder satisfaction

🎯 Requirements

• Bachelor’s degree in information technology or related field • 10 - 15+ years of experience with increasing responsibility in an IT or business-related role • Proven experience in IT financial management and portfolio management • Strong understanding of IT Service Portfolio Management concepts and methodologies • Strong understanding of IT capitalization principles • Ability to drive and implement process improvements • Experience with process mapping tools (e.g., Visio) • Excellent stakeholder management, communication, and analytical skills • Process-oriented with the ability to structure processes • Ability to gather, structure and analyze data from multiple data sources • Ability to play both a strategic and tactical role as a leader and demonstrate an ownership mentality • Ability to communicate/present to management • Strong initiative-taker with a resilient, solution-minded approach to complex problems • Ability to partner with others to simplify complex processes, break down barriers and incorporate the ideas of others • Ability to manage priorities against multiple deadlines in a challenging environment

🏖️ Benefits

• Health and wellness benefits including paid time off and holiday pay • Get early access to 50% of your earned wages at any time through our myFlexPay program