Customer Engineer

Job not on LinkedIn

October 23

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $100k - $180k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

🦅 H1B Visa Sponsor

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builder

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BUILDER

11 - 50 employees

💰 $14M Venture Round on 2021-10

📋 Description

• Lead Technical Integrations & Onboarding: Own the technical integration process for enterprise-level customers, ensuring smooth, successful deployments that set the stage for long-term success. • Drive AI Adoption & Change Management: Educate and enable customers on how to work with AI tools and change their workflows to meet the modern world of development • Expert Troubleshooting: Diagnose and resolve technical challenges across Builder’s platform, APIs, and integrations. Work closely with our Engineering team to identify solutions and improve reliability. • Customer Advocacy: Translate customer goals into actionable product feedback and advocate for their success across internal teams. • Enablement & Best Practices: Build scalable resources (documentation, sample repos, internal playbooks) to help customers onboard efficiently and get the most from Builder’s AI and visual development capabilities.

🎯 Requirements

• Front-End Development Expertise: 4+ years of experience with HTML, CSS, JavaScript, and modern frameworks like React, Vue, or Angular. • AI & Workflow Enablement Interest: Experience with (or a strong curiosity about) prompt design, generative AI tools, or LLM-based development workflows. • Headless Architecture Proficiency: Familiarity with modern web architectures (headless CMS, APIs, GraphQL) and how data and content flow through large systems. • Customer-Facing Experience: Proven success supporting or implementing complex software solutions for enterprise customers. • Strategic Thinker: Ability to translate technical and business needs into clear plans that drive adoption and measurable outcomes. • Adaptable & Collaborative: Thrives in dynamic, fast-moving environments. Open to feedback, learning, and experimentation.

🏖️ Benefits

• Unlimited time off. 3 weeks is the minimum that we will ask you to take each year • Mental health days. We encourage you to take at least one per quarter to recharge • Paid parental leave. 12 weeks of full pay for the birth and care of a newborn child, or for the placement of a child for adoption or foster care • $500 home office improvement budget. Help get what you need to be comfortable working in a digital-first environment • $500 annual learning & development budget. Feel supported and empowered to continue developing your skills • Co-working space reimbursement. Work from any WeWork at anytime with an All Access pass, or reimburse up to $300/month at another local co-working space • Health Insurance. 100% employer-paid premiums for medical, dental, and vision insurance for employees, and 50% covered for eligible dependents • Additional Insurance. Depending on location, Builder covers your life insurance, short- and long-term disability, and you'll have access to supplemental benefits like accident and critical illness insurance • 401k (for US based team members). Contribute to your financial future through our Guideline plan • Real equity. We have a four year vesting schedule with a one year cliff. We also have a ten (10!!) year exercise window 🤯 (yeah, we're pretty stoked about it!)