End User Experience, Engineering Analyst II

November 13

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Duck Creek Technologies

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Insurance • SaaS • Enterprise

Duck Creek Technologies is a leading provider of comprehensive software solutions for the insurance industry, specifically focusing on property and casualty (P&C) insurance. Their platform offers a suite of core system solutions, including policy, billing, claims, and analytics. With a strong emphasis on low-code configurability, Duck Creek enables insurers to quickly implement changes and launch new products to meet market needs. The company also emphasizes partnerships with leading technology innovators to deliver enhanced customer experiences and streamline operations for insurers around the world.

1001 - 5000 employees

Founded 2000

☁️ SaaS

🏢 Enterprise

💰 $230M Private Equity Round on 2020-06

📋 Description

• The Analyst II partners closely with Enterprise IT groups (including End User Support, Security, Identity, and Infrastructure) to plan, build, document, and support modern end user services such as device provisioning, endpoint configuration, collaboration tools, identity-driven access, and client security controls. • Assist with research, design, and implementation of improvements to the end user computing environment (Windows, macOS, mobile, collaboration tooling, identity-driven access, endpoint security, provisioning, and related services) in alignment with EUX strategy. • Own portions of defined EUX workstreams or initiatives (for example: Autopilot / Zero Touch provisioning, mobile device management, Conditional Access experience tuning, etc.), including execution, operational readiness, and handoff to support teams. • Build, refine, and maintain configuration, policy, and automation for platforms such as Microsoft Intune, Jamf, Windows Autopilot, and related endpoint and identity management services. • Perform advanced troubleshooting and root cause analysis for issues related to EUX-owned or EUX-influenced services, including escalations from End User Support and other IT teams. • Document solutions, standards, procedures, and operational expectations so that End User Support and other delivery teams can successfully support and sustain EUX-managed capabilities.

🎯 Requirements

• Bachelor’s degree in information technology, Computer Science, Cybersecurity, Engineering, or a related discipline; or equivalent practical experience in an enterprise IT environment. • At least 2 years of progressive experience in end user computing, endpoint engineering, identity-centric client access, endpoint security, collaboration platforms, or related IT functions. • Demonstrated experience with at least one modern endpoint management / provisioning / configuration platform (for example, Microsoft Intune, Windows Autopilot, Jamf, Azure AD / Entra device management, or equivalent). • Hands-on experience with scripting or task automation (e.g., PowerShell, shell scripting) used to standardize or troubleshoot end user environments. • Experience supporting and troubleshooting Windows and/or macOS in a corporate environment. • Experience with identity providers (Entra, Okta, or equivalent)

🏖️ Benefits

• Flexible-First employer • Choice to work from an office, from home, or on a hybrid schedule