Customer Support Specialist, Learning App – Contract

Job not on LinkedIn

🔥 5 minutes ago

🌏 Anywhere in the World

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Duolingo

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2011

💼 Consulting

📣 Marketing

✈️ Travel

💰 Series I on 2021-09

Consulting • Marketing • Travel

Duolingo is a leading language-learning platform that uses technology, such as cookies and similar digital tools, to enhance user experience and provide personalized content. The company partners with third parties, including advertising partners and service providers, to deliver its services and measure advertisement effectiveness. Duolingo ensures user privacy and data security by employing reCAPTCHA verification and adhering to its strict privacy and cookie policies.

📋 Description

• Resolve learner support tickets assigned in Zendesk, following Duolingo’s published support policies and macros • Meet agreed service levels for each batch of assigned tickets: 5 tickets per hour worked, at an 80% quality score • Escalate tickets outside support policy, such as billing disputes, account security issues, and bug reports, through the documented escalation path • Deliver a closing handoff by July 31, 2027, including a summary of open tickets and status and recommended macro or help center updates • Work on Duolingo Learning App support requests from learners

🎯 Requirements

• 2+ years of customer support experience • Experience with Zendesk or a similar ticketing system • Written fluency in English, at a level suitable for learner-facing replies • Clear, friendly written communication • Solid judgment on when to escalate

🏖️ Benefits

• Flexible schedule • Meaningful work • Limitless learning opportunities • Collaboration with world-class minds

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