General Manager

🕒 5 days ago

🇺🇸 United States – Remote

💵 $180k - $230k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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This company has sponsored H1B visas in the past.

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Dynata

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

📣 Marketing

☁️ SaaS

💰 $31.5M Debt Financing - Dynata on 2024-05

Consulting • Marketing • SaaS

Dynata is a market research and data company that provides high-quality first-party survey panels, audience data, and a suite of survey and analytics platforms to help organizations collect, activate, and measure insights. The company offers global B2B and B2C panels, survey scripting and fielding tools, data enrichment, audience activation, brand lift measurement, and data visualization, and it emphasizes data quality using AI/ML (QualityScore™) and security certifications. Dynata serves researchers, brands, media agencies, publishers, pollsters, and academics with both self-service and managed services.

📋 Description

• Establish Dynata+ as Dynata’s primary self-service platform • Drive enterprise-wide platform adoption across business units • Create a scalable product-led growth engine • Deliver revenue growth, profitability and customer retention goals • Define long-term ecosystem strategy including APIs, integrations and AI capabilities • Transition Dynata toward a platform-centric operating model • Define multi-year platform vision and roadmap • Lead platform governance and prioritization • Chair Dynata+ Executive Steering Committee • Identify adjacent growth opportunities and new use cases • Evaluate AI-enabled capabilities across survey programming, targeting, reporting and workflow automation • Own roadmap across sample, scripting, analytics and visualization • Translate commercial priorities into product requirements • Drive intake, prioritization and release management processes • Ensure enterprise-grade reliability, compliance and scalability • Own user experience and customer journey design • Define API and ecosystem strategy • Own revenue, cost structure, profitability and forecasting • Develop annual operating plans and budgets • Define pricing, packaging and monetization models • Develop investment cases for new capabilities • Manage ARR, NRR, gross margin, churn, CAC, conversion rates and active users • Create operating agreements and service models • Support migration from fragmented tools to common platform capabilities • Represent Dynata+ in executive planning forums • Own PLG strategy from acquisition through expansion • Lead inbound sales motion and conversion optimization • Partner with enterprise sales teams and define rules of engagement • Work with marketing on demand generation and positioning • Own activation, adoption, retention and expansion • Build scalable customer success processes • Create health scores and churn prevention mechanisms • Use customer insights to influence roadmap priorities • Partner with CTO and engineering leadership • Manage through influence with dedicated engineering resources • Ensure delivery governance and release discipline • Balance near-term commercial delivery with long-term architecture needs • Deliver agreed revenue and profitability targets • Establish a three-year strategic platform vision • Increase platform adoption across Dynata • Launch scripting, analytics and visualization capabilities • Improve conversion, retention and NRR • Build scalable governance and operating mechanisms • Position Dynata+ as Dynata’s foundational platform ecosystem

🎯 Requirements

• Proven success leading SaaS, platform, analytics, data, insights or research technology businesses • Significant P&L ownership and GM experience • Experience scaling PLG and enterprise sales motions • Strong customer success and retention track record • Ability to influence engineering teams without direct reporting lines • Executive presence and stakeholder management capabilities • Preferred background in market research technology, survey software, analytics and visualization platforms, workflow automation platforms, or customer experience or insights technology

🏖️ Benefits

• A discretionary incentive program may be provided as part of the compensation package • Full range of medical and other benefits, dependent on full-time employment status • Inclusive and accessible work environment • Accommodations available upon request for all aspects of the selection process

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