Customer Success Manager, SaaS

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November 27

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e2n

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HR Tech • SaaS • B2B

e2n is a cloud-based HR software platform that helps businesses manage personnel administration, time tracking, shift planning, payroll preparation and workforce controlling. Targeted primarily at service and multi-site operators (e. g. , gastronomy, system gastronomy, bakeries, hotels, retail) but adaptable to other sectors, e2n offers minute-accurate time stamping, sales-driven rostering, digital personnel files, employee apps for communication, and integrations for payroll and POS systems. Delivered as a SaaS solution with onboarding, support and add-ons, it focuses on usability, compliance and multi-location management to improve efficiency, transparency and staff satisfaction.

51 - 200 employees

Founded 2014

👥 HR Tech

☁️ SaaS

🤝 B2B

📋 Description

• You operationally support our customers in day-to-day business and handle tickets and inquiries via phone, chat and email. • You listen actively and use targeted follow-up questions to get to the root of customer issues. • You develop targeted solutions using e2n. • You analyze insights from tickets and process support and act as an interface between customers, product management and development. • You collect feedback from NPS surveys and from your daily communication with customers.

🎯 Requirements

• At least 3 years of experience in Customer Success, customer service or account management • Experience with CRM systems such as HubSpot and with modern AI support tools • Passion for providing excellent service • Experience in technical support or a strong enthusiasm for technical challenges • Fluent German (C1) and good English (B2)

🏖️ Benefits

• 28 days of vacation, plus December 24 and December 31 as additional days off • Option to purchase up to 15 additional vacation days • Modern working environment • Hybrid work model • Competitive salary • 10 days of professional development per year • Flat hierarchies • Intensive onboarding & mentoring • Independent, autonomous work • Team spirit • Standard employee benefits