Senior Manager, Customer Success

November 26

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EarnIn

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Fintech • SaaS • B2C

EarnIn is a financial technology company that offers innovative solutions for accessing your earnings faster without the need for high fees or credit checks. The company provides services such as Cash Out, where users can transfer up to $150/day or $750/pay period to a linked bank account, and Early Pay, which allows users to receive their paycheck up to two days early. Balance Shield helps avoid overdraft fees with real-time notifications and optional auto-transfers, while Credit Monitoring offers free access to users' Vantage Score 3. 0 by Experian. Additionally, the Tip Yourself feature encourages savings with each paycheck. EarnIn operates on a model that relies on optional tips instead of mandatory fees, helping users manage their finances with ease and security. Banking services are provided in conjunction with Evolve Bank & Trust, Member FDIC.

201 - 500 employees

Founded 2013

💳 Fintech

☁️ SaaS

👥 B2C

💰 $125M Series C on 2018-12

📋 Description

• Own and manage EarnIn’s B2B portfolio of existing Employer partners , ensuring high levels of satisfaction, adoption, and measurable partner value. • Identify opportunities to expand EarnIn usage within existing partners through new product adoption, engagement campaigns, and cross-functional collaboration. • Act as a trusted advisor to HR, Benefits, and Payroll leaders, helping them improve employee financial wellness through EarnIn. • Act as the voice of the partner, gathering insights and advocating for their needs with Product, Operations, and Marketing teams. • Drive marketing initiatives within existing portfolio companies (for example, co-branded campaigns, internal awareness efforts, partner enablement materials) to boost EarnIn awareness and usage. • Support monthly and quarterly business reviews with partners and develop success stories that highlight EarnIn’s value. • Drive the growth of the business by engaging with prospective partners. • Contribute to the evolution of our customer success playbooks, tools, and metrics to create scalable, repeatable engagement models. • Collaborate with Finance, Product, and Data teams to track partner performance, forecast adoption trends, and identify opportunities for improvement. • Operate with a hands-on, experimental mindset, testing new strategies to drive usage and retention, then standardizing what works into replicable processes. • Serve as a cultural ambassador internally and externally, fostering strong relationships and modeling EarnIn’s values of empathy, agility, and impact.

🎯 Requirements

• 5+ years of strong customer success or partner management experience, preferably in fintech, HR tech, or SaaS environments. • Demonstrated success managing enterprise or mid-market relationships that drive measurable adoption and business outcomes. • Excellent communication, relationship-building, and storytelling skills. • Comfort with ambiguity and a bias toward action—someone who can build and execute with limited resourcing or defined processes. • Strong analytical and problem-solving skills, with the ability to interpret data and translate insights into clear recommendations. • Experience wearing multiple hats, including success, light marketing, and growth enablement. • Proven ability to work cross-functionally and influence outcomes across product, marketing, and operations. • Strong organizational and prioritization skills. • Bachelor’s degree required; MBA or advanced degree a plus. • Start-up or fast-paced environment experience is highly preferred.

🏖️ Benefits

• health insurance • retirement plans • paid time off • flexible work arrangements • professional development • bonuses • stock options • equipment allowances • wellness programs