Customer Success Manager

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March 7

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Easy Outsource

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B2B • Recruitment • SaaS

Easy Outsource is a North-American based organization specializing in outsourcing solutions to help businesses access a larger pool of talent while reducing operational costs. They offer a variety of services, including virtual assistance, website design, finance and accounting, recruitment, digital marketing, and graphic design. Their focus is on providing businesses with cost-effective strategies to enhance productivity and concentration on core functions, facilitated by a local account manager to ensure quality and accountability in the outsourcing process.

11 - 50 employees

Founded 2020

🤝 B2B

🎯 Recruiter

☁️ SaaS

📋 Description

• Pre-event prep: Assist attendees in choosing the right event packages, ensuring they know what to expect and how to best engage with our content. • Real-time support: Be on-hand during events (virtually or in-person) to answer questions, provide technical help, and ensure a smooth attendee experience. • Post-event engagement: Follow up with attendees to guide them on accessing event recordings, materials, and additional resources. Collect feedback and help them continue to grow through our platform. • Customer education: Make sure attendees are equipped with the tools to succeed beyond the event—whether it’s ongoing learning or actionable insights they can implement.

🎯 Requirements

• Event-savvy support expert: You’ve got 2+ years of experience helping customers or attendees navigate the logistics of events and packages. • Confident communicator: You know how to engage with clients at every stage, from initial interest to post-event follow-up. • Detail-oriented multitasker: Handling multiple attendees’ needs, event logistics, and follow-ups is a breeze for you. • Tech-forward problem-solver: Comfortable with CRMs, event platforms, and digital resources to ensure a seamless experience for attendees.