Customer Success Manager

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Easygenerator

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

💼 Consulting

🏥 Healthcare

📣 Marketing

Consulting • Healthcare • Marketing

Easygenerator is a cloud‑based e‑learning authoring platform that enables anyone in an organization to create, localize, and publish company-specific training at scale. It includes AI-assisted course creation, one‑click localization across many languages, LMS/LXP integrations (SCORM/xAPI), and enterprise-grade security and compliance features. Typical use cases include onboarding, compliance, sales, product and health & safety training for distributed and global teams.

📋 Description

• Own and manage a portfolio of accounts, ensuring high levels of customer satisfaction, retention, and growth. • Build and sustain strong relationships with key stakeholders, acting as a trusted advisor to help customers achieve their business outcomes. • Objectively assess account health scores and proactively take action to improve them. • Identify potential risks within accounts early and lead mitigation plans in collaboration with customer stakeholders. • Lead regular check-ins, Quarterly Business Reviews (QBRs), and strategic discussions with customers. • Develop and execute strategic success plans tailored to each customer's objectives, supporting retention and unlocking expansion and upsell opportunities. • Act as the voice of the customer internally, providing feedback to Product and influencing roadmap decisions.

🎯 Requirements

• A bachelor's degree or higher. • 2–3 years of Customer Success or key account management experience; prior experience is a plus but not required. • Excellent written and spoken English, with the ability to communicate clearly and lead conversations while knowing when to listen. • A commercial mindset and passion for negotiating strong outcomes for both customers and internal stakeholders. • A customer-oriented approach, with the ability to identify the real need behind a request. • A passion for HR tech and familiarity with the latest trends in the space is nice to have.