Technical Implementation Lead

🔥 14 hours ago

🇪🇺 Europe – Remote

⏰ Full Time

🟠 Senior

👻 Ghost score 12%

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Easyship

WebsiteLinkedInAll Job Openings

51 - 200 employees

📦 Logistics

🛍️ eCommerce

🚗 Transport

Logistics • eCommerce • Transport

Easyship is a powerful shipping software platform designed for eCommerce businesses, providing them with discounted shipping rates, multi-carrier comparisons, and automation features to enhance efficiency. It offers solutions tailored for small businesses, high-volume brands, enterprise clients, and crowdfunding projects. Easyship's platform enables users to access discounted rates from over 550 international and domestic courier services. The software further simplifies the shipping process with features like tax and duty calculations, a global fulfillment network, and branded tracking. Easyship stands out by allowing businesses to integrate their stores effortlessly with numerous eCommerce platforms and offering various shipping tools to streamline operations and improve customer satisfaction.

📋 Description

• Lead technical discovery with Enterprise/Strategic Sales, mapping customer systems, data flows, and constraints to validate product fit • Own solution design for implementations, including architecture, endpoints, webhooks, authentication, and data mapping • Scope and sign off Statements of Work covering deliverables, go-live dates, forecast shipment volume, and support terms • Resolve technical questions before sales and during implementation by reproducing issues in Postman or Insomnia and finding root causes in requests, responses, and logs • Lead technical kick-offs and calls with customers’ technical teams and senior stakeholders • Partner with Solutions Developers on scope, design, build questions, and delivery against the Statement of Work • Manage multiple implementations from signature through go-live and volume migration, tracking milestones, risks, dependencies, and change requests • Own implementation escalations and recovery plans where shipment volume falls short of forecast • Lead structured handovers to Customer Success Managers and Customer Support • Maintain governance on custom builds, including support, cost, and production build registers • Turn recurring questions into documentation and communicate product gaps to Product and Engineering with a clear business case

🎯 Requirements

• 5+ years in technical implementation, solutions architecture, or a similar technical customer-facing role, including implementations for an enterprise SaaS product • Expert, hands-on command of REST APIs, webhooks, and integration patterns • Knowledge of OAuth 2.0, SSO, and API keys • Fluency with JSON, data mapping, and SQL • Confidence using Postman or Insomnia • Structured troubleshooting across HTTP status codes, rate limits, error handling, retries, and logs • Understanding of how eCommerce platforms, ERPs, and warehouse systems integrate with shipping services • Confidence with technical and non-technical senior stakeholders • Experience writing Statements of Work, running multiple implementations at once, and holding scope and pricing boundaries • Effective use of AI, including reviewing agent-generated work and translating it into plain language • Excellent technical documentation skills • Strong written and verbal English • Bonus: Python or JavaScript; logistics or eCommerce experience; Shopify, Squarespace, Celigo, or Zapier implementations; prior Easyship experience

🏖️ Benefits

• Generous remuneration and stock units • Gym and wellness expenses reimbursement • Freedom to ‘Work from Anywhere’ for 4 weeks in a year • Generous vacation policy • Duvet days • Mental health days