Customer Service Representative

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July 29

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Elton Aclao Virtual Assistance Services

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B2B • HR Tech • Recruitment

Elton Aclao Virtual Assistance Services is a dedicated partner in facilitating remote career opportunities. Their mission goes beyond just providing job placements; they focus on career growth by offering resources, support, and mentorship to help individuals maximize their potential. By leveraging their extensive knowledge of the recruitment and sales industry, they connect clients with tailored job opportunities that align with their skills and aspirations, all within a vibrant community of professionals committed to shared learning and growth.

11 - 50 employees

Founded 2017

🤝 B2B

👥 HR Tech

🎯 Recruiter

📋 Description

• Maintaining a positive, empathetic, and professional attitude toward customers at all times. • Responding promptly to customer inquiries. • Communicating with customers through various channels. • Acknowledging and resolving customer complaints. • Knowing our products inside and out so that you can answer questions. • Processing orders, forms, applications, and requests. • Keeping records of customer interactions, transactions, comments, and complaints. • Communicating and coordinating with colleagues as necessary. • Providing feedback on the efficiency of the customer service process. • Managing a team of junior customer service representatives. • Ensure customer satisfaction and provide professional customer support.

🎯 Requirements

• High school diploma, general education degree, or equivalent. • Ability to stay calm when customers are stressed or upset. • Comfortable using computers. • Experience working with customer support.