ServiceNow Business Analyst

Job not on LinkedIn

🕒 July 27

🏄 California – Remote

🏄 California – Remote

💵 $95k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Business Analyst

👻 Ghost score 0%

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eCIFM Solutions Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2000

☁️ SaaS

💼 Consulting

🏠 Real Estate

SaaS • Consulting • Real Estate

eCIFM Solutions Inc. is an award-winning software reseller, developer, and managed services provider specializing in Integrated Workplace Management Systems (IWMS/CPIP) and workplace transformation. The company provides SaaS and hosted solutions, mobile apps, AI lease abstraction, sustainability/ESG tools, sensor integrations, and implementation, training, and managed services for enterprise clients across industries such as energy, healthcare, government, education, manufacturing, and retail. eCIFM partners with platforms including IBM TRIRIGA and Maximo, Envizi, Eptura/Archibus, ServiceNow, Haltian sensors and OpenBlue, positioning itself as a workplace, real estate, facilities, and asset management technology and consulting firm.

📋 Description

• Gather, document, and validate business and technical requirements from stakeholders • Conduct stakeholder interviews, workshops, and discovery sessions • Translate business needs into functional specifications, user stories, and process flows • Analyze existing business processes and recommend improvements using ServiceNow capabilities • Develop current-state and future-state workflow documentation • Support implementation and enhancement of ServiceNow modules including but not limited to Public Sector Digital Services (PSDS), IT Operations Management (ITOM), Configuration Management DataBase (CMDB), Workspace Service Delivery (WSD), Integrated Risk Management (IRM) and Asset Management • Serve as primary liaison between business users and technical development teams • Participate in Agile/Scrum meetings including sprint planning and backlog refinement • Create User stories and acceptance criteria • Identify opportunities for automation and operational efficiency • Recommend ServiceNow best practices and governance standards • Develop and execute User Acceptance Testing (UAT) plans • Document defects and coordinate issue resolution • Ensure successful implementation and user adoption

🎯 Requirements

• 3–5 years of Business Analyst experience in IT environments • 2+ years of hands-on experience working with the ServiceNow platform • Strong understanding of ITIL processes and IT service management principles • Experience gathering and documenting business requirements • Experience working in Agile/Scrum environments • Strong analytical and problem-solving skills • Excellent written and verbal communication skills • ServiceNow certifications (CSA, CIS-ITSM, CAD, or similar) preferred • Business Analyst certifications (IIBA, PMI-PBA, ECBA, or similar) preferred • ITIL Foundation Certification preferred