Associate Store Operations Manager

October 27

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ecoATM Gazelle

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Retail • eCommerce • Social Impact

ecoATM Gazelle is a company specializing in the trade-in and recycling of electronic devices, particularly mobile phones. They operate thousands of kiosks across the United States, allowing consumers to sell their old phones in exchange for cash. By evaluating the device's condition and specifications, ecoATM provides a convenient and eco-friendly solution for reducing electronic waste, contributing to the recycling of over 50 million devices to date. Their mission focuses on sustainability by preventing toxic electronic waste from entering landfills, supporting a healthier planet while providing immediate financial returns to consumers through easy and secure transactions.

201 - 500 employees

Founded 2010

🛒 Retail

🛍️ eCommerce

🌍 Social Impact

📋 Description

• Quickly resolve store/site related issues to maximize the performance of our kiosks. • Support account managers with client and location updates and maintenance of retail partner records in Salesforce. • Manage service request and site issue resolution tracking across accounts. • Generate routine reports and dashboards to support internal and client-facing updates. • Coordinate with cross-functional teams (e.g., Sales, Finance, Operations, Customer Support) to help resolve account or service issues. • Respond to internal inquiries and escalate issues appropriately. • Help maintain team documentation, templates, and workflow tools. • Participate in team meetings and contribute to process improvement discussions. • Other duties as required.

🎯 Requirements

• Bachelor’s degree or equivalent experience preferred. • At least 2 years of customer facing or account support experience in operations, customer service, or administrative roles. • Strong organizational skills and attention to detail. • Strong proficiency with Microsoft Office tools, especially Excel, as well as Word, Outlook, PowerPoint, etc. • Comfortable working with data and learning internal systems/tools. • Effective written and verbal communication skills. • A positive, proactive mindset and a willingness to learn and grow. • Experience utilizing CRM or workflow tools (e.g., Salesforce, Zendesk, Smartsheet, etc.)

🏖️ Benefits

• Health insurance • 401(k) matching • Paid time off • Remote work options • Professional development opportunities