Customer Success Manager

🔥 15 hours ago

🇺🇸 United States – Remote

💵 $100k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ecotrak Facility Management Software

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Ecotrak Facility Management Software is a comprehensive platform designed to streamline facilities, asset, and project management for multi-site locations. It enables businesses to efficiently manage work orders, assets, and preventative maintenance from a single, user-friendly interface. With features that provide actionable insights, inventory management, and service provider directories, Ecotrak helps organizations reduce repair and maintenance costs while enhancing operational efficiency.

📋 Description

• Build long-term customer relationships as the primary point of contact • Create success plans tying customer goals to Ecotrak capabilities and milestones • Host regular customer check-ins and business reviews • Monitor account health, flag risks early, and mobilize internal or external teams to resolve issues • Build presentations translating product usage, work orders, and asset trends into ROI narratives • Tailor recommendations to each customer’s industry, footprint, and workflows • Send executive recaps documenting decisions, owners, and dates • Develop deep knowledge of Ecotrak’s technology to provide best practices and strategic guidance • Partner with Support to resolve issues and reduce ticket reopenings • Relay prioritized customer feedback and requirements to Product and track outcomes • Identify expansion signals and renewal readiness with Sales • Coordinate with Implementation, Asset Survey, and Training teams during onboarding • Identify and create operational efficiencies that increase advocacy • Represent the customer internally

🎯 Requirements

• 3–7 years in a strategic customer-facing role, such as CSM, management consulting, strategic accounts/partnerships, or multi-location operations management • Proven ownership of a customer book, including running executive-level meetings, multi-threading stakeholders, and guiding change • Excel/Sheets and dashboard proficiency for data storytelling • Strong organization and project management across multiple accounts • Crisp written and verbal communication, with ability to tailor presentation styles to different stakeholder groups • Familiarity with CRM and customer-success tooling, including HubSpot/Salesforce and Gainsight/ChurnZero • Basic business intelligence is a plus • Experience in B2B technology, restaurants, convenience, retail, facilities, or field-service environments is a bonus • Professional presence with clear, kind, and direct communication • Ownership mindset and ability to follow through and unblock others • Patient, approachable, and generous teaching style • Willingness to experiment, improve processes, and remain calm under pressure and ambiguity • Problem-solving ability with capacity to react and adapt • Must meet employment eligibility requirements verified through E-Verify

🏖️ Benefits

• Medical insurance • FSA • Dental insurance • Vision insurance • Life insurance • 401(k) with 4% match • Tuition reimbursement • Unlimited PTO • Paid holidays • Company swag • Team-building events • Opportunities for career growth

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